Protectt.ai
Website:
protectt.ai
Job details:
Position Overview:
We are seeking a driven an experienced Customer Success Professional to drive Customer Retention, Renewals, Key Account Management, Upselling, and Business Development for its B2B business. The ideal candidate will be responsible for building strong, long-term relationships with customers, ensuring successful product adoption, identifying growth opportunities within existing accounts, and driving customer satisfaction and revenue growth.
Key Responsibilities:
• Manage and grow key and strategic customer accounts, building strong relationships with decision-makers and senior leadership.
• Drive customer retention and renewals by proactively understanding customer needs, ensuring
satisfaction, and addressing potential risks.
• Identify and drive upselling and cross-selling opportunities within existing accounts based on customer requirements and business needs.
• Conduct regular weekly/fortnightly customer and project reviews, track key action items, and ensure timely resolution of issues with internal teams.
• Act as the key point of contact between customers and internal teams, effectively managing customer queries, escalations, complaints, and requests.
• Drive successful customer onboarding, product adoption, training, and engagement to maximize customer value.
• Build strong relationships with customer leadership and key stakeholders to strengthen engagement and create long-term partnerships.
• Work closely with Sales, Product, Technology, and Support teams to ensure seamless customer experience and timely delivery.
• Generate customer references, referrals, and reference-based opportunities to support new customer acquisition.
Required Experience & Skills:
• 5+ years of experience in Customer Success, Key Account Management, Client Management, Business Retention, Sales, or other customer-facing roles.
• Proven experience in customer retention, renewals, upselling, cross-selling, and account growth.
• Experience managing key/strategic accounts and engaging with senior customer leadership.
• Strong business acumen with the ability to identify and convert customer requirements into revenue opportunities.
• Excellent communication, relationship management, negotiation, and stakeholder management skills.
• Strong project review and customer engagement skills.
• Ability to handle customer escalations and coordinate effectively with cross-functional internal teams.
• Strong problem-solving skills with a customer-first approach.
• Experience in SaaS and Cyber Security will be an added advantage.
Why Join us:
• Be part of a Great Place To Work® certified organization leading innovation in Mobile App and AI
Security.
• Collaborate with some of the brightest minds in cybersecurity
• Play a meaningful role in a mission-driven, high-growth company shaping the future of security
• Benefit from competitive compensation, equity opportunities, and comprehensive benefits
• Grow and succeed in a collaborative, performance-oriented culture where your work creates real impact
Click on Apply to know more.
