Website:
meridian.co.in
Job details:
Company Description:
Meridian Infotech Ltd., established in 1996, is a Vadodara-based Information and Communication Technology company serving 100+ customers across enterprise, PSU, manufacturing, BFSI, and other sectors. The organization is built on a strong partnership-driven and customer-centric approach, focusing on long-term relationships and mutual growth. Meridian Infotech is an ISO 9001:2008 and ISO 20000-1:2011 certified ICT infrastructure integration company, reflecting its commitment to quality and service excellence. With operations in Vadodara, Mumbai, Jaipur, and Singapore, the company supports clients across the country, guided by values of teamwork, innovation, diversity, integrity, and ethical business practices.
Role Description
· 3–7 years of experience in Customer Success, Renewals, Inside Sales, or Account Management
· Experience managing Cisco maintenance, software subscriptions, SmartNet, or Enterprise Agreement renewals is preferred.
· Proactively engage customers 90–180 days before contract expiration to drive early renewals.
· Identify cross-sell and upsell opportunities across Cisco Security, Networking, Collaboration, Data Center, Observability, and Cloud portfolios.
· Ability to manage multiple renewal opportunities simultaneously while meeting deadlines.
· Own the complete Cisco renewal lifecycle for assigned enterprise and commercial accounts.
· Strong commercial acumen and customer-centric approach.
· Proficiency in Microsoft Excel, PowerPoint, and reporting/renewal tools.
· Experience working with Cisco partners, distributors, or system integrators.
· Ability to work effectively in a fast-paced, target-driven environment.
· Excellent communication, presentation, negotiation, and stakeholder management skills.
· Cross-sell and upsell revenue contribution, Renewal rate and customer retention percentage.
· Strong understanding of Cisco licensing models, support services, and subscription-based business.
Preferred Certifications
· Cisco Customer Experience (CX) knowledge or related certifications
· ITIL Foundation certification
Qualification required
Bachelor's degree in Business, Information Technology, Engineering, or a related field.
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