Website:
melento.ai
Job details:
As a Customer Success Manager, you will serve as the senior executive leveraging existing
relationships with CEOs, C-level executives, and mid-senior management. You will develop new
relationships with business unit leaders and relevant IT/ technology stakeholders to understand
their challenges. Subsequently, you will collaborate internally and provide tailored solutions to the
customers. You will have the power of our solutions and the technical & domain knowledge of our
people. You will help customers accelerate innovation in the Banking and Financial Sector.
Job Responsibilities:
● Manage client relationships - including on-site meetings with client stakeholders
● Identify and scope growth opportunities within the account
● Sustaining business growth and portability by maximizing value
● Holding Product demonstrations.
● Ability to work with internal technical leads, product leads, and legal and Solution
Consultants to define solutions & proposals
● Analyzing Customer data to improve customer experience.
● Upsell Services and products with the brand image
● Work closely with Sales, Support, Billing, and other Technical teams to ensure an
exceptional customer experience and take care of any customer issues
● Establish Clear Client Retention Goals
Requirement & Skills
● Ability to influence decisions at the executive level
● Conducting solutioning workshops
● Strong written and verbal communication skills with excellent presentation
● Confident, high energy, self-motivated and a true team player
● Demonstrated ability and desire to work and excel in a fast-paced environment
● Excellent multitasking and project management skills
● Well-organized, with high attention to detail and the ability to prioritize
● Deep understanding of customers' concerns and thoughts regarding the use of products
and ability to troubleshoot as needed
Qualifications
● Bachelor's degree or equivalent practical experience
● 2-5 years of customer success experience in a customer-facing organization, preferably B2B
- (SaaS/Industrial solution provider)
Click on Apply to know more.