Logile
Website:
logile.com
Job details:
Why This Role Matters
Logile is growing its Customer Success team and hiring CSMs to develop long-term relationships with our retail workforce management customers. You will play a critical role in building strong relationships with our customers, ensuring they realize maximum value from our solutions, and driving long-term satisfaction and retention. You will work closely with cross-functional teams to align Logile’s offerings with customer goals, becoming a trusted advisor and advocate for their success.
What You'll Do
- Build trust-based relationships with key stakeholders across your customer portfolio
- Drive adoption, monitor health scores, and proactively prevent churn
- Own renewals for your accounts and partner with Account Managers on expansion
- Run QBRs/EBRs, manage escalations, and act as the customer's internal advocate
- Collaborate with Product, Support, and Implementation to close feedback loops
- (Sr. CSM) Mentor junior team members and help shape CS playbooks and processes
What Success Looks Like
To drive customer retention, expansion, adoption, and advocacy by owning the full post-sales lifecycle while acting as the voice of the customer within the organization.
What You Bring
- 4–12 years in Customer Success, Account Management, or a client-facing SaaS role
- Retail industry experience preferred
- Experience with Workforce Management software is a plus, not required
- Comfort managing renewals, escalations, and executive-level relationships
- Strong communication and problem-solving skills
- Bachelor's degree in any field
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