Log-hub AG
Website:
log-hub.com
Job details:
About Log-hub
Log-hub is a Swiss supply chain analytics company on a mission to make supply chains smarter, faster, and more sustainable. Our flagship product, Supply Chain Apps, puts more than 30 optimisation tools - from network design and route optimisation to demand forecasting and CO₂ analysis - into the hands of supply chain teams, without the cost and complexity of traditional enterprise software. We are a close-knit, international team across Switzerland, Germany, Serbia, India, and the United States, and Pune is central to our growth.
WHY THIS ROLE IS DIFFERENT
This is not a typical customer success seat. You won’t just answer product questions - you’ll roll up your sleeves on real supply chain optimisation problems: network design, transport optimisation, demand forecasting, and more. If solving analytical problems and building relationships excite you in equal measure, read on.
Your mission
Make every Supply Chain Apps customer remarkably successful. From the first onboarding session to each renewal, you will ensure customers reach value quickly, adopt the platform deeply, and keep coming back because Log-hub helps them make better decisions - as their trusted advisor and their strongest voice inside our company.
What you’ll do
Make every customer successful
• Onboard and enable. Run a structured handover from Sales and lead onboarding so new customers reach their first win fast (short time-to-value).
• Solve real supply chain problems. Translate each customer’s business case into pragmatic data models and help them optimise their own challenges (network design, transport, forecasting, inventory), and customer-specific use cases.
• Build trusted relationships. Run regular success calls and business reviews (QBRs), track satisfaction via Net Promoter Score (NPS), and represent the voice of the customer internally.
Protect, grow, and improve
• Safeguard and grow accounts. Monitor account health, act early on churn risk, drive renewals, and spot opportunities to expand.
• Close the loop with Product. Channel customer feedback and enhancement requests to our CTO and development team and manage release expectations.
• Collaborate across teams. Work with Sales, Support, Product, and Marketing to deliver a seamless experience and keep customer records accurate.
What you’ll bring
Must-haves
• A degree in supply chain, logistics, industrial or business engineering, operations research, or a related quantitative field.
• A strong grasp of supply chain and logistics, plus excellent supply chain analytics - you turn messy business problems into clean, pragmatic data models.
• 3–5 years in a customer-facing role (customer success, account management, consulting, or supply chain analytics), ideally in SaaS, technology, or analytics.
• Experience delivering projects and working with global, cross-functional teams.
• Excellent written and spoken English, the ability to explain technical ideas simply, and a genuine love of working with people.
Bonus points
• Operations research, mathematical optimisation, or simulation (e.g., linear / mixed-integer programming, discrete-event simulation).
• Python for analysis (Pandas, NumPy) and strong Excel.
• Hands-on experience with supply chain software — network design, optimisation, or planning tools; additional languages (German a plus).
What we offer
• Real impact. Your work directly shapes customer outcomes and our product.
• Growth. Deep exposure to cutting-edge supply chain analytics, optimisation, and AI in a fast-growing company.
• Flexibility & culture. A hybrid model built around work-life balance, and a supportive international team across five countries.
Click on Apply to know more.