Connecting The Dots
Website:
flexianalyst.com
Job details:
Customer Success Manager
Location: Remote (India)
Type: Full-time
Role Overview
Own the end-to-end post-engagement experience and ensure every client interaction drives retention, expansion, and measurable business outcomes.
This role sits at the intersection of delivery, client relationships, and revenue continuity.
Key Responsibilities
Client Relationship Management
- Manage senior stakeholders (CXOs, founders, marketing leaders)
- Build long-term, trust-based relationships
- Proactively engage clients to ensure alignment and satisfaction
- Set clear expectations and maintain consistent communication
Business Understanding (GTM Focus)
- Understand B2B sales cycles and enterprise buying behavior
- Map client objectives to outcomes (meetings, pipeline, brand impact)
- Identify opportunities for account growth and expansion
- Apply account-based marketing (ABM) thinking where relevant
Program & Delivery Management
- Own the full engagement lifecycle from kickoff to completion
- Coordinate with internal teams (sales, community, operations)
- Ensure timelines, quality standards, and experience benchmarks are met
- Manage multiple client engagements simultaneously
Problem Solving & Ownership
- Identify risks and gaps early in the engagement lifecycle
- Resolve issues with structured thinking and speed
- Take full ownership of client outcomes, not just processes
- Operate effectively in fast-paced, ambiguous environments
Communication & Reporting
- Present outcomes and progress clearly to clients
- Translate engagement results into business value
- Create structured summaries, reports, and follow-ups
- Maintain strong written and verbal communication standards
Data & Insights Orientation
- Interpret performance metrics (engagement, meetings, conversions)
- Work with dashboards and reporting tools
- Use data to guide client conversations and internal decisions
Required Skills & Tools
- CRM tools (Salesforce, HubSpot, or similar)
- Project management tools (Notion, Asana, Monday, or similar)
- Basic reporting and analysis (Excel, dashboards)
- Strong communication across email, LinkedIn, and video platforms
Experience Requirements
- 4–8 years in customer success, account management, or client-facing roles
- Experience working with B2B or enterprise clients
- Exposure to marketing, partnerships, or community-led engagements is preferred
Success Metrics
- High client retention and satisfaction
- Repeat business and contract renewals
- Expansion within existing accounts
- Smooth execution with minimal escalations
- Strong client advocacy and referrals
What This Role Requires
- Ownership mindset with focus on outcomes
- Strong attention to detail and execution discipline
- Ability to manage multiple priorities effectively
- Composure under pressure with high accountability
What This Role Is Not
- A support or ticket-resolution role
- Purely operational coordination
- Passive account management
Compensation
Competitive fixed salary + performance-linked variable aligned to retention and growth
Closing Note
This role ensures that every engagement delivers enough value for the client to come back again.
Click on Apply to know more.