Website:
dcluttr.ai
Job details:
Dcluttr is an AI copilot for quick commerce. We are challenging a brand’s most trusted decision-making tool: gut feeling.
We are not looking for someone average. We are looking for one sharp person who can build entire systems and solve problems with high ambiguity and strong accountability.
Join us in disrupting the global quick commerce and e-commerce AI analytics space. As an early team member, you will work closely with the founders, design and build high-impact applications, and grow rapidly in a fast-paced startup environment.
Role Overview
We’re looking for a sharp, high-agency Customer Success Manager to manage and grow relationships with B2B clients, including large brands and enterprise accounts.
This role sits at the intersection of customer success, account management, and commercial growth. We want someone who can build strong relationships, understand client business goals, drive adoption, and identify expansion opportunities while operating with the urgency and sharpness of a salesperson.
The ideal candidate is customer-obsessed, commercially aware, analytical with data, and comfortable working directly with stakeholders across large client organizations.
Key Responsibilities
- Own relationships for a portfolio of B2B and enterprise customer accounts
- Act as the primary point of contact for key client stakeholders
- Drive onboarding, adoption, engagement, and long-term account success
- Build strong relationships with decision-makers and operational teams within large brands
- Conduct regular business reviews, check-ins, and strategic conversations with clients
- Use SQL and customer data to analyze usage trends, account health, and growth opportunities
- Identify churn risks proactively and drive retention strategies
- Spot upsell, cross-sell, and expansion opportunities within existing accounts
- Support renewal and commercial conversations alongside the Sales team
- Coordinate with Product, Support, and Operations teams to ensure smooth client experience
- Gather customer feedback and advocate for client needs internally
- Operate with strong ownership and proactively push accounts forward
Required Qualifications
- 1-4 years of experience in Customer Success, Account Management, Sales, or client-facing SaaS roles
- Experience handling B2B customers or enterprise accounts
- Strong communication and stakeholder management skills
- Commercial mindset with the ability to identify revenue opportunities within accounts
- Strong working knowledge of SQL
- Ability to understand customer data and translate insights into business conversations
- Strong problem-solving and relationship management skills
- Comfortable working in a fast-paced startup environment
- High ownership, responsiveness, and execution ability
Nice to Have
- Experience managing large brand or enterprise clients
- Experience handling renewals, expansions, or account growth targets
- Experience working with customer health metrics and reporting
- Exposure to B2B SaaS account lifecycle management
What We Offer
- Competitive compensation and performance incentives
- Opportunity to work in a fast-growing SaaS company
- Customer-centric and collaborative culture
- Career growth and learning opportunities
You’ll be in a team of high-performing superstars & it’ll be hard to keep up if you’re not one. It will be extremely intense, high ownership & rewarding personally & professionally. If that sounds good to you, hit apply - we'd love to talk :)
Click on Apply to know more.