Website:
Job details:
Customer Success Manager (Founding Team)
Company: Clumsy Bumsy
- Experience: 2–4 years
- Location: India | Full-time
About Clumsy Bumsy
Clumsy Bumsy is a fast-growing D2C startup building fresh, honest food for cats—and doing it at a level most brands won’t. We are obsessive about quality, deeply involved with our customers, and moving fast. This is not a “job.” This is a chance to build a function from zero at an early-stage company.
The Role
- We’re looking for a Customer Success Manager who owns outcomes, not just conversations. For the first month, you will personally handle every customer query. Not to “help out”—but to understand the business, the customers, the pain points, and the patterns better than anyone else in the company.
- Once you’ve earned that understanding, you’ll build, lead, and scale the customer success team, while owning retention and customer experience end-to-end.
- You will work extremely closely with the founders. Expect speed, responsibility, and zero hand-holding.
What You’ll Be Responsible For
- Personally handling all customer communication initially (WhatsApp, email, calls)
- Developing a deep, first-principles understanding of customers and products
- Solving customer issues with clarity, urgency, and ownership—no passing the buck
- Identifying why customers stay, why they leave, and fixing the gaps
- Driving retention through insights, process changes, and proactive communication
- Building, training, and managing the customer success team as we scale
- Acting as the voice of the customer internally—loud, clear, and backed by data
- Working daily with founders to shape customer experience strategy
What We’re Looking For
- 2–4 years of experience in customer success, customer support, or a high-touch customer-facing role
- Exceptional spoken and written English
- Confident, clear communicator who is comfortable talking to customers all day
- Proven leadership ability or clear potential to lead and manage a team
- Strong analytical thinking—can spot patterns and turn them into solutions
- High ownership mindset: you see a problem, you fix it
- Ability to learn fast, adapt fast, and grow fast in a chaotic startup environment
This Role Is Not For You If
- You want fixed hours and fixed responsibilities
- You prefer following SOPs instead of building them
- You’re uncomfortable with ambiguity, pressure, or speed
- You want a “support” role without leadership expectations
Why This Role Matters!
Customer success is core to Clumsy Bumsy, not a backend function. This role will directly impact retention, growth, and brand trust. If you do well, you won’t just manage a team—you’ll define how customer success works here.
Click on Apply to know more.