CAST
Website:
castsoftware.com
Job details:
About CAST
Businesses move faster using CAST technology to understand, improve, and transform their software. Through semantic analysis of source code, CAST produces 3D maps and dashboards to navigate inside individual applications and across entire portfolios. This intelligence empowers executives and technology leaders to steer, speed, and report on initiatives such as technical debt, GenAI, modernization, and cloud. As the pioneer of the software intelligence field, CAST is trusted by the world’s leading companies and governments, their consultancies and cloud providers. See it all at www.castsoftware.com.
Job Summary:
We are looking for a customer-centric Customer Success Manager who combines strong technical expertise with exceptional relationship management skills. This role requires a professional who can engage deeply with customers, understand their business and technical challenges, and drive adoption, value realization, and expansion.The ideal candidate will have a strong inclination toward customer handling, acting as a trusted advisor, while also being capable of articulating and delivering technical solutions effectively.
The individual will act as a SI Facing leader, enabling CAST to become a preferred solution embedded within modernization, migration, and application transformation programs.
Responsibilities:
Customer Engagement & Relationship Management (Primary Focus)
- Build and nurture strong, long-term relationships with customer stakeholders across business and technology teams.
- Act as a trusted advisor, aligning solutions to customer business outcomes and strategic goals.
- Lead customer conversations with confidence, including executive-level discussions and technical deep dives.
- Ensure high customer satisfaction through proactive engagement, responsiveness, and ownership.
- Drive customer advocacy by capturing success stories, case studies, and references.
Consultative Solutioning & Value Articulation
- Understand customer pain points and map solutions to their business and technical needs.
- Conduct compelling product presentations, demos, and value articulation sessions tailored to the audience.
- Translate technical insights into business-relevant outcomes such as cost optimization, risk reduction, and modernization.
- Guide customers on best practices, adoption strategies, and roadmap alignment.
Account Growth & Business Development
- Identify expansion opportunities within existing accounts through strong relationship management.
- Influence pipeline growth by positioning solutions in alignment with customer priorities.
- Support renewals and drive long-term engagement through continuous value delivery
- Work closely with Sales and Presales teams to onboard new accounts and transition engagements smoothly post-contract.
- Advise customers on new CAST releases, feature adoption, and implementation best practices.
- Influence internal product, services, and partner teams based on customer and market feedback.
Customer Success & Value Realization
- Own the customer lifecycle from onboarding to value realization and expansion.
- Conduct periodic value reviews and ensure customers derive measurable outcomes.
- Support customers in interpreting insights and embedding them into transformation programs.
- Maintain ongoing engagement post-delivery to ensure continuous adoption and impact.
Collaboration & Stakeholder Management
- Work closely with Sales, Pre-sales, Delivery, and Product teams to ensure aligned customer outcomes.
- Provide feedback from customers to internal teams to influence product and service improvements.
- Coordinate across multiple stakeholders to ensure seamless execution and communication.
- Track milestones, manage expectations, and proactively mitigate risks to ensure reports and deliverables are completed as committed.
Minimum Qualifications:
- 10+ years of experience in technical consulting, customer success, pre-sales, or business development roles.
- Strong experience in customer-facing roles with high-touch engagement.
- Background in software development, application architecture, or modernization initiatives.
- Experience working with enterprise customers and managing complex engagements.
- 5+ Years of experience in Business Development / Customer Success Role / Partner-facing roles
- Understand the IT application development ecosystem, service providers, and IT organizations
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