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Customer Success Manager – Technology / SaaS / Deep-Tech

Location

Mumbai, Maharashtra, India

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

Website: xcelgrad.com
Job details:
Key Responsibilities:

Build and maintain strong, long-term relationships with enterprise clients.
Drive customer onboarding, adoption, and overall success with the product/solution.
Act as the primary point of contact for all customer interactions.
Monitor customer health, engagement, and satisfaction metrics.
Proactively collect feedback and work with internal teams to improve customer experience.
Identify and execute upsell and cross-sell opportunities.
Ensure high levels of customer retention and account growth.
Provide regular reports on customer performance, usage, and health metrics.
Collaborate with Sales, Product, and Support teams to deliver seamless customer experience.

Required Skills & Expertise:

3–6 years of experience in Customer Success / Account Management / Client Relations.
Experience managing enterprise or B2B clients (preferably SaaS/Tech).
Strong communication and stakeholder management skills.
Excellent problem-solving and consultative approach.
Proven ability in upselling and cross-selling.
Customer-first mindset with a focus on retention and growth.
Good understanding of SaaS / Technology products.
Hands-on experience with CRM tools like Salesforce, HubSpot, Zendesk.

Good to Have:

Why Join Us?

Click on Apply to know more.

account management

CRM

customer retention

customer success metrics

HubSpot

LTV

SaaS

Salesforce

Zendesk