Customer Success Manager – Technology / SaaS / Deep-Tech
XcelGrad
- Location
- Mumbai, Maharashtra, India
- Job type
- Full-time
Required skills
- account management
- CRM
- customer retention
- customer success metrics
- HubSpot
- LTV
- SaaS
- Salesforce
- Zendesk
About the role
Website:
xcelgrad.com
Job details:
Key Responsibilities:- Build and maintain strong, long-term relationships with enterprise clients.
- Drive customer onboarding, adoption, and overall success with the product/solution.
- Act as the primary point of contact for all customer interactions.
- Monitor customer health, engagement, and satisfaction metrics.
- Proactively collect feedback and work with internal teams to improve customer experience.
- Identify and execute upsell and cross-sell opportunities.
- Ensure high levels of customer retention and account growth.
- Provide regular reports on customer performance, usage, and health metrics.
- Collaborate with Sales, Product, and Support teams to deliver seamless customer experience.
Required Skills & Expertise:- 3–6 years of experience in Customer Success / Account Management / Client Relations.
- Experience managing enterprise or B2B clients (preferably SaaS/Tech).
- Strong communication and stakeholder management skills.
- Excellent problem-solving and consultative approach.
- Proven ability in upselling and cross-selling.
- Customer-first mindset with a focus on retention and growth.
- Good understanding of SaaS / Technology products.
- Hands-on experience with CRM tools like Salesforce, HubSpot, Zendesk.
Good to Have:- Experience in Deep-Tech / AI / Cloud / Data platforms.
- Exposure to customer success metrics like NPS, CSAT, churn rate, LTV.
Why Join Us?- High-impact role with direct influence on customer growth.
- Opportunity to work with cutting-edge technology solutions.
- Fast-paced, growth-driven environment with strong learning opportunities.
Click on Apply to know more.
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