M.O.M Meal of the Moment
Website:
mealofthemoment.com
Job details:
Customer Success Lead (CRM)Alimento Agro-Foods Pvt. Ltd.
🌟 Company Profile🚀 About UsFounded in 2017 by Prateek & Mugdha Bhagchandka, Alimento Agro Foods Pvt. Ltd. is on a mission to redefine the way India eats—creating a moment of delight in every bite.
With two powerhouse brands under our umbrella, we are scaling to become a ₹500+ crore FMCG company in the next 5 years, with India as our launchpad and the world as our playground.
🍜 Our BrandsM.O.M – Meal of the Moment- India’s most loved snacking & instant hot meal brand
- Offerings include Poha, Biryani, Red Thai Curry Rice, and more
- Better-for-you snacks: roasted makhanas, flavored nuts, trail mixes, ragi chips, banana chips
- Widely trusted across airlines, retail chains, and quick-commerce platforms
Gimi Gimi- A bold, new-age Korean food brand
- Products include ramyun and kimchi-inspired flavors
- Designed for Gen-Z and millennial consumers
- Bringing Seoul street food culture to India
🏭 Our Edge- World-Class Manufacturing: Fully automated facility in Kota, Rajasthan
- Omnichannel Distribution: Presence across airlines, 30,000+ retail stores, modern trade, e-commerce, and Q-commerce
- Innovation at Core: Consumer-first and globally benchmarked products
- People First Culture: Ownership-driven, idea-friendly workplace
🌍 Vision & Ambition- Build a leading Indian FMCG brand competing globally
- Scale to ₹500+ crore revenue in the coming years
- Expand into deeper markets while maintaining strong consumer connection
- Focus on category creation, not just participation
💡 Life at Alimento- Work directly with visionary founders
- Be part of a young, high-impact team
- Gain ownership and autonomy
- See your work impact millions of consumers
📌 Quick Facts- Founded: 2017
- Headquarters: Mumbai, India
- Manufacturing Hub: Kota, Rajasthan
- Brands: M.O.M – Meal of the Moment | Gimi Gimi
- Target: ₹500 crore FMCG scale
💼 Role: Customer Success Lead (CRM)Job SummaryWe are seeking a proactive and customer-focused Customer Success Lead (CRM) to act as the primary point of contact for D2C consumers, distributors, and partners. The role requires strong communication, problem-solving abilities, and hands-on CRM experience within a D2C environment.
Key Responsibilities- Act as the primary point of contact (POC) for customers, D2C consumers, and distributors
- Manage the end-to-end customer lifecycle through CRM platforms
- Handle customer queries, complaints, and escalations effectively
- Ensure high customer satisfaction and retention
- Collaborate with marketing, sales, and operations teams for issue resolution
- Analyze CRM data to identify trends and improve engagement strategies
- Develop and manage communication workflows (Email, WhatsApp, SMS)
- Track and report customer success metrics and CRM performance
- Support marketing campaigns via CRM execution and segmentation
Key Requirements- 3–4 years of experience in Customer Success / CRM roles (preferably D2C)
- Hands-on experience with CRM tools and campaign management (mandatory)
- Strong verbal and written communication skills
- Proven ability to resolve customer issues and manage escalations
- Data-driven mindset with analytical skills
- Ability to multitask in a fast-paced environment
- Strong stakeholder management capabilities
Preferred Skills- Experience with CRM tools such as Zoho, HubSpot, Salesforce
- Knowledge of customer journey mapping and lifecycle marketing
- Basic understanding of marketing automation and segmentation
What We’re Looking For- Customer-first mindset
- Strong ownership and accountability
- Problem-solving attitude
- Collaborative and team-oriented approach
Click on Apply to know more.