Webbtree
Website:
webbtree.com
Job details:
Company Profile
Webbtree makes software to help companies find and hire great people. We get recruiting and its role in building healthy workplaces. And while we take recruiting seriously, we don't take ourselves too seriously.
At Webbtree, you'll find smart people who have fun, learn and innovate, and help others do the same.
We brainstorm, we laugh, and, occasionally, we party (there's a lot to celebrate), but we also appreciate people's need for quiet time and focused work.
We respect everyone, we hire the best, and make sure every experience is special.
If that’s not enough to join, we’re backed by a multi-national Executive Search firm - WhiteCrow Research that has been working with Global Fortune 100 companies for more than 12 years.
Job Designation - Customer Success Intern
Location: On-site. Powai, Mumbai
Duration: 3-6 Months
About The Role
We're looking for a highly motivated Customer Success Intern who wants hands-on experience working with enterprise B2B SaaS customers. This isn't an administrative internship - you'll work directly with our Customer Success team to support customer communications, analyze customer health, solve real customer problems, and collaborate with Product and Engineering teams. If you enjoy writing, problem-solving, understanding customer needs, and working with technology, this role will give you exposure to the complete customer lifecycle in a fast-growing SaaS company.
What You'll Do
- Draft personalized client emails for product updates, feature announcements, follow-ups, and regular check-ins.
- Update customer health scores and maintain Customer Success documentation.
- Support Account Managers with Quarterly Business Review (QBR) preparation, meeting notes, presentations, and follow-up actions.
- Assist in maintaining CRM and customer success records.
- Investigate customer-reported product issues by gathering details, reproducing problems, and documenting findings.
- Coordinate with Product and Engineering teams to resolve bugs and improve customer workflows.
- Track issue resolution and communicate updates clearly to internal teams.
Must-Have Skills
- Excellent written and verbal communication skills (non-negotiable).
- Strong command of English with the ability to write professional emails for enterprise customers.
- Comfortable working with spreadsheets and basic data analysis.
- Strong attention to detail and organizational skills.
- Curious, proactive, and eager to learn.
- Ability to manage multiple tasks.
Nice to Have
- Interest in SaaS, HR Technology, Recruiting Technology, or B2B software.
- Familiarity with Microsoft Excel or Google Sheets.
- Experience using AI tools such as ChatGPT, Claude, or Gemini for productivity.
- Exposure to CRM or customer support platforms is a plus but not required.
What You'll Learn By the end of this internship, you'll gain practical experience in:
- Enterprise Customer Success
- B2B SaaS customer lifecycle management
- Customer onboarding and adoption
- Customer health scoring and usage analytics
- Business communication with enterprise clients
- Cross-functional collaboration with Product and Engineering
- Customer retention and renewals
Preferred Qualifications
- Final-year undergraduate or postgraduate student, or recent graduate.
- Available for a full-time internship for at least 3-6 months.
Why Join Us?
- Receive mentorship from experienced Customer Success professionals.
- Gain real ownership from day one.
- Learn how Customer Success, Product, Sales, and Engineering collaborate.
- Opportunity for a full-time role based on performance.
Powered by Webbtree
Click on Apply to know more.