Neowise Technologies
Website:
neowise.money
Job details:
Company Description Neowise Technologies is a debt collection platform that helps lenders automate their debt recovery journey and reduce Non-Performing Assets (NPAs). The platform streamlines and manages loan recovery workflows, addressing rising debt collection complaints that impact financial institutions’ ratings. Neowise builds highly compliant, data-backed strategies to identify effective customer cohorts, communication templates, scripts, and omnichannel outreach for faster and more cost-efficient recovery. Its intuitive platform centralizes collection activities, automates customer conversations, and enables single-click compliance checks for collection operations. Neowise is focused on turning past-due accounts into revenue through technology-driven, compliant, and customer-centric solutions.
Role Description The Customer Success Intern will support customers in effectively using Neowise’s debt collection platform and ensuring a positive experience throughout their lifecycle. This is a full-time, on-site role based in Mumbai, working closely with the customer success and product teams. Day-to-day tasks include responding to customer queries, guiding users through platform features, documenting common issues, and escalating technical problems to relevant teams when needed. The intern will assist in collecting feedback, analyzing usage patterns, and helping prepare customer-facing resources such as FAQs, guides, and support documentation. The role also involves contributing ideas to improve workflows, product usability, and overall service quality.
Qualifications
- Candidates should possess strong Communication and Customer Support skills to handle inquiries, resolve issues, and maintain positive relationships.
- Candidates should possess good Analytical Skills to interpret customer feedback, identify patterns, and support data-informed improvements.
- Ability to collaborate with cross-functional teams and adapt in a fast-paced startup environment.
- Comfort with technology platforms and willingness to learn SaaS tools and debt collection workflows.
- Pursuing (final year) or recently completed a degree in business, finance, engineering, or a related field is preferred.
- Interest in fintech, lending, or collections, and a proactive attitude toward problem-solving and learning.
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