GreyLabs AI
Website:
greylabs.ai
Job details:
[This is a paid onsite internship opportunity, strictly for students/freshers]
This is a 6 months Internship + Full Time opportunity. Based on your performance we would convert the role into full time Customer Success Analyst after completion of your internship.
Location: Mumbai, India
About Us
GreyLabs AI is a B2B SaaS startup, funded by Z47 (Matrix Partners), offering innovative speech analytics solutions for financial institutions. Our team is a dynamic, friendly, and intelligent group of individuals committed to excellence.
Job Summary
Key Responsibilities:
- Dive into real-world customer interactions to uncover insights that drive business success—your keen observations will shape our approach to Customer Success!
- Calibrate and fine-tune AI-driven analysis by listening to calls and identifying valuable patterns, helping ensure our clients receive the highest quality insights.
- Partner with our Customer Success team to enhance the AI’s responses and provide a unique, human perspective that elevates our technology’s impact.
- Utilize and expand your knowledge in prompt engineering, working directly with our generative AI tools to craft responses that capture context and improve overall accuracy.
- Collaborate in a feedback-rich environment to make your mark on our analytics engine and deliver powerful, actionable insights to clients.
Qualifications:
- Strong attention to detail and a methodical approach to assessing call quality.
- Knowledge of prompt engineering, with an ability to adapt and refine AI-generated responses.
- Excellent communication skills and a proactive approach to problem-solving.
- Currently pursuing or recently completed a degree in Business, Data Science, Computer Science, or related field.
What We Offer
- Competitive salary and performance-based incentives
- Good growth trajectory for sincere and high-performing individuals
- Collaborative and supportive work environment including a direct reporting to Founder
- Opportunity to work with a cutting-edge speech analytics solution
- Flexible and dynamic work culture
Click on Apply to know more.