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Application link: https://lnkd.in/d5ehjdja
Most customer success roles are about keeping customers happy. This one is about making them successful.
Our customers are agribusinesses running operations across thousands of farmers, and RAITHU is the platform they run those operations on. Every crop plan, every field visit, every procurement decision flows through us. That's a lot of trust, and a lot of opportunity.
Your job is to make sure that trust pays off. Get to know each customer's business well enough to know what "value" actually means to them, make sure they get it, and then find the next place we can create more ‘value’ for them.
You'll work directly with the founders, be the customer's single point of contact into KJBN, and build our Customer Success and Growth function. If that sounds like pressure, it is.
But, If you’re looking for a role where you can understand businesses, solve real problems, work close to decision-makers and build something meaningful, you’ll find plenty of room to make an impact here.
What You'll Own
- Be the face of KJBN for every customer. If being the person a customer trusts, calls first, and counts on to get things done sounds like your kind of role, you'll thrive here.
- Drive real value, end to end. If owning the full customer journey, and being able to show exactly how RAITHU changed the way our customers operate, gives you a sense of achievement, this is your seat.
- Own problems until they're solved. If a customer issue feels like a puzzle you can't leave unfinished, and you'd rather pull the right people in and fix the cause than log a ticket, you belong here.
- Understand the customer's business inside out. If learning how a contract farming operation really works, from field to boardroom, and finding what they actually need beyond what they asked for, is something you find fascinating, you'll love this.
- Shape what we build. If turning what you hear from customers into product direction, and seeing your insights show up in the next release, excites you, you'll have that influence here.
- Grow the business from the ground up. If identifying opportunities on the ground, cross-selling, upselling and expanding our scope with a customer, and watching that turn into growth for both of us, is what gets you going, this is the role.
What We Owe You
- Learn close to the business - Work directly with the founders and get a front-row view of how customer problems, product decisions and business opportunities come together.
- Build, don't just execute - Help shape KJBN's Customer Success and Growth function from the ground.
- Grow With the Company - As KJBN grows, your scope, ownership and opportunities will grow with it.
About KJBN Labs
KJBN Labs is a Bangalore-based agritech startup building RAITHU, a domain-first, operations-native, intelligence-led platform that orchestrates operations for the agriculture ecosystem. We're bootstrapped, ~50 people, growing steadily and building for the long term. We value ownership, autonomy and curiosity, and the freedom to build meaningful things from scratch.
You won't be stepping into a playbook that has existed for years. You'll help write it.
Click on Apply to know more.
