Travelexic
Website:
travelexic.com
Job details:
Travelexic is a technology platform built for the MICE and corporate events ecosystem, helping organizations manage registrations, attendee experiences, vendor coordination, and event execution from a unified platform.
We work with corporate event teams and travel operators, where execution precision and real-time coordination are critical.
Role Overview
As a Customer Success Executive, you will be responsible for ensuring customers successfully adopt and derive value from the Travelexic platform.
This is not a reactive support role. You will act as a trusted partner to clients, ensuring smooth onboarding, driving platform usage, and proactively identifying risks in event execution.
You will work closely with clients, operations teams, and internal product/engineering teams to deliver a seamless experience.
Key Responsibilities
Customer Onboarding & Enablement
- Lead onboarding for new clients and ensure smooth platform setup
- Train client teams on platform features and workflows
- Ensure all event requirements are correctly configured in the system
Adoption & Engagement
- Drive active usage of the platform across client teams
- Monitor user behavior and identify drop-offs or underutilization
- Ensure clients are leveraging key features (registrations, itineraries, communication, etc.)
Operational Support (High Ownership)
- Act as the first point of contact during live events or execution phases
- Coordinate with internal teams to resolve issues quickly
- Ensure timelines, deliverables, and workflows are executed without gaps
Risk Identification & Problem Solving
- Proactively identify risks in event execution or platform usage
- Escalate issues before they impact delivery
- Help clients avoid common operational and coordination failures
Client Relationship Management
- Build strong relationships with key stakeholders
- Act as a bridge between customer needs and product improvements
- Gather feedback and share insights with the product team
Required Skills & Experience
- 2–5 years of experience in Customer Success, Account Management, or Operations
- Strong communication and stakeholder management skills
- Ability to manage multiple clients/projects simultaneously
- High attention to detail and execution discipline
- Comfortable working in a fast-paced, high-pressure environment
- Problem-solving mindset with a proactive approach
Good to Have
- Experience in MICE, travel, events, or hospitality industry
- Experience working with SaaS platforms
- Basic understanding of event operations or group travel workflows
- Familiarity with tools like CRMs, dashboards, or ticketing systems
Click on Apply to know more.