ThoughtSol Infotech Pvt. Ltd
Website:
thoughtsol.in
Job details:
Company Description ThoughtSol Infotech Ltd., founded in January 2014, is an IT solutions provider focused on driving meaningful change through technology and services. The company delivers high-domain expertise across Digital Solutions, Data Centre Solutions, Cloud Services, and NextGen Services to help brands grow through digital transformation. ThoughtSol emphasizes ethical behavior, integrity, and equity in all relationships with clients, partners, and team members. With a culture built on the belief that happy employees create happy customers, the organization is driven by a mission to prioritize happiness and a vision to be a trusted, customer-centric IT solutions partner. Their motto, “Be young, nimble & happy,” reflects a dynamic and supportive work environment for professionals seeking impact and growth.
Role Description As a Customer Success Executive at ThoughtSol Infotech Ltd., you will serve as a primary point of contact for clients, ensuring successful adoption and ongoing use of the company’s IT solutions and services. In this full-time, on-site role based in Sadar, you will manage customer relationships, handle inquiries, and coordinate with internal teams to resolve issues and improve service delivery. Day-to-day responsibilities include onboarding new customers, understanding their business needs, monitoring satisfaction levels, and proactively identifying opportunities to enhance value. You will document interactions, track account health, support renewals and upsell initiatives, and contribute feedback to improve products and processes. The role requires consistent collaboration, clear communication, and a strong focus on customer experience and retention.
Location: Noida, Sector 132
Experience: 2–3 Years
Preference : Female candidates
Qualifications
- Customer relationship and support skills, including client communication, expectation management, and issue resolution.
- Account management and coordination capabilities, such as follow-up, documentation, and collaboration with cross-functional teams.
- Strong verbal and written communication skills, with the ability to explain technical concepts in clear, accessible language.
- Basic understanding of IT solutions, cloud services, and digital transformation concepts (experience in IT or SaaS environments is an advantage).
- Problem-solving and analytical skills, with the ability to interpret customer feedback and usage data to propose improvements.
- Organizational and time-management skills to handle multiple accounts, priorities, and tasks efficiently in an on-site setting.
- Demonstrated customer-centric mindset, empathy, and a commitment to ethical and inclusive engagement with stakeholders.
- Bachelor’s degree in Business, IT, Communications, or a related field, or equivalent practical experience.
- Proficiency with CRM tools, ticketing systems, and productivity software (e.g., MS Office or Google Workspace) is beneficial.
Interested candidates can share their updated CV at priyanka@thoughtsol.in
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