TargetBay
Website:
targetbay.com
Job details:
Customer Success Executive
Experience: 1-3 years
Location: Perungudi, Chennai
Shift: US(EST)
Job Descriptions:
· Own the overall relationship with assigned clients, which includes: increasing adoption, ensuring retention, identifying upsell potential, and driving customer satisfaction
· Actively engage clients through all phase, ensure their satisfaction through timely communication and Effectively handle the escalations
· Proactively identify opportunities and optimization points where we can deliver even greater value for our clients.
· Work with cross-functional teams to ensure customer satisfaction
· Effectively address customer queries and manage a diverse set of issues until resolved.
· Provide regular customer updates to the Management, including high-risk customers and customers with high upsell potential.
· Develops strategies for establishing partnerships and business relationships to market online products or services.
Required:
· 1-3 years of relevant customer success experience, preferably in a SaaS environment.
· A proven record of retaining and growing multiple client relationships
· Excellent written, verbal communication and inter-personal skills
· Organised with an analytical approach and the ability to work in a dynamic environment.
· Ease in dealing with ambiguity; ability to create focus, coordination and keeping internal & external stakeholders on track.
· Experience working with clients in USA - Mandate
· Ready to work in EST timing - Mandate
· Good in excel and MS Office - Mandate
Share your resume at saranya.r@targetbay.com
Click on Apply to know more.