SANeForce
Website:
saneforce.com
Job details:
Location: Chennai (Work From Office)
Experience: 1–2 Years
Employment Type: Full-Time
About SANeForce
SANeForce is a leading provider of Sales Force Automation (SFA), CRM, and Mobility Solutions catering to the Pharmaceutical, FMCG, Healthcare, and Consumer Goods industries. We are looking for a proactive and customer-focused Customer Success Executive to join our growing team and ensure an exceptional customer experience.
Job Summary
We are seeking a Customer Success Executive with 1–2 years of experience who is passionate about building strong client relationships, resolving customer queries, and driving customer satisfaction. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a customer-first mindset.
Key Responsibilities
- Act as the primary point of contact for assigned customers.
- Build and maintain strong, long-term relationships with clients.
- Understand customer requirements and provide appropriate product guidance.
- Handle customer queries, concerns, and escalations promptly and professionally.
- Conduct product demonstrations, onboarding sessions, and user training for new customers.
- Monitor customer health and proactively engage with clients to improve product adoption.
- Track customer feedback and collaborate with internal stakeholders for continuous product improvement.
- Ensure high customer satisfaction and retention by delivering exceptional service.
- Maintain accurate records of customer interactions, follow-ups, and support tickets.
- Prepare customer reports, usage insights, and success metrics when required.
- Identify opportunities for account growth, renewals, and upselling by coordinating with the Sales team.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship management abilities.
- Customer-centric approach with excellent problem-solving skills.
- Good analytical and coordination skills.
- Ability to multitask and prioritize work effectively.
- Proficiency in MS Excel, Word, and PowerPoint.
- Experience working with CRM or Customer Support tools will be an added advantage.
- Ability to work effectively in a fast-paced environment.
Eligibility Criteria
- 1–2 years of experience in Customer Success, Customer Support, Client Relationship Management, or a similar role.
- Experience in SaaS, Software, CRM, or IT Product companies will be preferred.
- Willingness to work from the Chennai office.
Click on Apply to know more.