Liquide
Website:
liquide.life
Job details:
👩💼 Customer Support Executive — Liquide (Startup | Work From Office)
We are a fast-growing fintech startup 🚀, and we’re looking for a proactive and customer-focused professional to join our team as a Customer Support Executive. In this role, you will be the primary point of contact for our users and play a key role in delivering a seamless and supportive customer experience.
📍 Work Mode: Work From Office (WFO)
🧩 Key Responsibilities
- Communicate with customers via chat, email, and phone calls to resolve queries
- Provide prompt, friendly, and accurate assistance ensuring high customer satisfaction
- Track, document, and maintain records of user issues & resolutions
- Coordinate with internal teams to ensure timely problem resolution
- Escalate critical issues when required and follow up proactively
- Share insights and recurring issues to improve processes & product experience
- Maintain professionalism and adhere to support workflows & SLAs
(Note — Maximum experience: 1–3 years)
✅ Required Skills & Qualifications
- 1–3 years of experience in customer support / service / helpdesk
- Excellent verbal & written communication skills
- Strong problem-solving abilities with a customer-first attitude
- Tech-savvy and comfortable using support tools & platforms
- Ability to work in a fast-paced startup environment
🌟 Preferred / Good to Have
- Knowledge or experience in stock market / trading / finance
- Exposure to fintech or investment platforms
- Strong willingness to learn & grow in financial services
(Candidates without finance experience are also welcome — strong communication skills & a positive attitude matter most 👍)
🎁 Why Join Us
- Be part of a dynamic startup team with real growth opportunities
- Fun-loving & collaborative work culture
- Competitive salary + performance-based perks
- Opportunity to make a meaningful impact in Customer Success
Ready to make a difference ? Join us and be a part of our journey!
Click on Apply to know more.