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Company Description Industry Ready Academy is a professional training and development organization focused on preparing learners for real-world industry requirements. The academy offers practical, career-oriented programs designed to enhance employability and professional growth. It collaborates with industry partners to align its curriculum with current market needs and expectations. Team members work in a dynamic environment that values continuous learning, performance, and learner success. The organization encourages initiative, accountability, and a service-oriented mindset across all roles.
Role Description The Customer Success Executive is a full-time, on-site role based in Bhubaneswar. This position is responsible for guiding learners through their journey with Industry Ready Academy, ensuring they achieve their goals and have a positive experience. Day-to-day tasks include onboarding new learners, responding to queries, providing customer support via multiple channels, and maintaining regular communication to track progress and satisfaction. The role involves closely monitoring engagement and outcomes, identifying risks of churn, and implementing strategies to improve customer retention. The Customer Success Executive will also collaborate with internal teams to relay feedback, support account management activities, and contribute to continuous improvement of services and processes.
Qualifications
- Strong customer-facing skills, including Customer Satisfaction and Customer Support capabilities.
- Experience in Customer Retention and Account Management to build long-term relationships and reduce churn.
- Solid Analytical Skills to interpret customer data, identify trends, and propose actionable improvements.
- Excellent written and verbal communication skills in en_US and the ability to explain information clearly.
- Proficiency with CRM or customer support tools and comfort working with spreadsheets and reports.
- Ability to work on-site in Bhubaneswar, manage multiple priorities, and maintain a high level of professionalism.
- Bachelor’s degree in business, management, communications, or a related field, or equivalent practical experience.
- Prior experience in education, training, or service-oriented organizations is an advantage.
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