iMocha
Website:
imocha.io
Job details:
Customer Success Executive – Skill Intelligence Platform
Location: WFO - Pune (On-site)
Employment Type: Full-Time
About iMocha
iMocha Skills Intelligence Cloud™ is a unified platform that enables organizations to adopt a skills-first approach across the entire talent lifecycle — from Talent Acquisition (FTE & Contingent hiring) to Talent Management including Upskilling, Reskilling, and Internal Mobility.
Our platform empowers enterprises to make data-driven talent decisions and build high-performing teams from hire to retire.
Today, iMocha supports 400+ global customers, helping organizations assess, hire, and upskill 200,000+ professionals through 3 million+ skill assessments.
Role Overview
We are looking for a Customer Success Executive to ensure the successful adoption and long-term value realization of iMocha’s Skills Intelligence Platform among enterprise customers.
In this role, you will work closely with HR leaders, Talent Acquisition teams, and L&D stakeholders to help them leverage skill data for hiring, workforce planning, and employee development. You will act as a strategic partner for customers, driving platform adoption, improving engagement, and ensuring overall customer satisfaction.
Key Responsibilities
Customer Onboarding & Enablement
- Guide new customers through platform onboarding, implementation, and configuration.
- Conduct product walkthroughs, training sessions, and workshops for HR, TA, and L&D teams.
Product Adoption & Value Realization
- Drive active usage and adoption of iMocha’s Skill Intelligence features across hiring and talent management workflows.
- Help customers leverage skill assessments, talent analytics, and workforce insights to improve hiring and upskilling outcomes.
Stakeholder Management
- Build strong relationships with HR leaders, Talent Acquisition heads, and L&D teams within client organizations.
- Act as the primary point of contact for assigned customer accounts.
Customer Engagement & Success Planning
- Develop success plans and adoption strategies tailored to customer goals.
- Conduct regular check-ins, business reviews, and health checks with customers.
Usage Monitoring & Insights
- Track and analyze platform usage, assessment activity, and engagement metrics.
- Identify opportunities to increase adoption and deliver more value.
Customer Advocacy
- Represent the voice of the customer internally by sharing insights with product, sales, and support teams.
- Contribute to product improvements and feature enhancements.
Churn Prevention & Account Growth
- Proactively identify risks and address concerns that may impact renewals or customer satisfaction.
- Work with internal teams to ensure high retention and expansion opportunities.
Cross-functional Collaboration
- Collaborate closely with Sales, Product, and Technical Support teams to resolve customer issues and enhance the customer experience.
Qualifications
Education
- Master’s degree in Business Administration, HR, Marketing, or a related field.
Experience
- 2–3 years of experience in HR, Customer Success, Account Management, HR Tech, or SaaS-based platforms.
- Experience working with HR, Talent Acquisition, or Learning & Development teams is a strong advantage.
Skills & Competencies
- Strong communication and stakeholder management skills
- Ability to build trusted relationships with enterprise customers
- Excellent problem-solving and consultative skills
- Understanding of HR processes, talent acquisition workflows, or skill-based hiring
- Comfortable working with SaaS platforms and technology solutions
- Ability to analyze customer usage data and success metrics
Why Join iMocha
- Work at the forefront of the Skills Intelligence and HR Tech revolution
- Collaborate with global enterprise customers
- Be part of a high-growth SaaS company shaping the future of skills-based organizations
Click on Apply to know more.