Creazion Media
Website:
creazionmedia.com
Job details:
About CreazionMedia
CreazionMedia is a Kolkata-based digital marketing and video production agency working with brands across retail, hospitality, jewellery, and lifestyle sectors. We operate across four service pillars — Brand & Growth, Search & Content, Video & Distribution, and Digital Experience & Conversion.
We're a tight, specialist team scaling toward 10x growth in 2026. We're hiring a Client Success Executive to own client relationships end-to-end.
About the Role
This is a pure client servicing role. You will be the primary point of contact for 6–8 active client accounts, ensuring smooth communication, timely delivery, and strong retention. You will not be expected to execute design, video editing, or SEO — we have specialists for those functions. Your job is to make clients feel taken care of and keep internal production running on time.
Key Responsibilities
- Own day-to-day communication with assigned clients across email, WhatsApp, and calls
- Translate client briefs into clear internal tasks for the video, design, and SEO teams
- Manage timelines, feedback loops, and approvals on Asana and Slack
- Prepare weekly status updates and monthly performance reports for clients
- Pre-empt issues before they escalate; flag blockers early
- Identify upsell and cross-sell opportunities within existing accounts
- Build and maintain long-term client relationships that convert into retainers and referrals
Requirements
- 1–3 years of client servicing or account management experience at a digital marketing agency, advertising agency, PR firm, or production house
- Strong written and verbal communication in English
- Working proficiency in Bengali or Hindi
- Comfort with project management tools (Asana, Trello, ClickUp) and communication tools (Slack, Google Workspace)
- Strong organisational skills and attention to detail
- Professional presence on client calls and in-person meetings
- Genuine interest in marketing, video content, and brand building
Nice to Have
- Prior exposure to video production workflows
- Understanding of digital marketing basics (SEO, social media, Video Production, paid ads)
- Experience managing multiple accounts simultaneously
What We Offer
- Direct mentorship from the founder
- Clear growth path: Account Manager role within 12–18 months for strong performers
- Exposure to diverse clients across retail, hospitality, video production, and SEO
- On-site role at our Chetla, Kolkata office
What This Role Is Not
- This is not a junior coordinator role — you will own relationships, not just support them
- This is not remote or hybrid — we work together, on-site
Click on Apply to know more.