Collegedunia
Website:
collegedunia.com
Job details:
We are looking for:
Exciting times lie ahead! At Collegedunia, one of the leading educational portals, we are currently looking for a
talented individual to join our innovative and passionate team. We are looking for a proactive and
customer-focused Customer Success Executive (CSE) to manage user support, coordinate cross-functional
feedback, and contribute to inside sales initiatives. The ideal candidate should have excellent communication
skills, problem-solving ability, and experience handling customer interactions in a fast-paced environment.
Responsibilities and Duties:
● Resolve user queries and support tickets efficiently through calls, emails, and chat support channels.
● Provide prompt assistance to users while ensuring a seamless customer experience and high satisfaction
levels.
● Coordinate with Product and Content teams by sharing user feedback, bugs, and improvement suggestions for
faster resolution.
● Track recurring issues and ensure proper follow-up until closure.
● Pitch platform features and premium subscription plans to active users and potential leads to drive
conversions.
● Maintain accurate records of customer interactions, feedback, and sales updates in internal systems.
● Collaborate with cross-functional teams to improve user engagement, retention, and overall service quality.
Our Wish Your Skills
● 1+ years of experience in Customer Success, Account Management, Customer Experience, Inside Sales, or
Client Servicing roles.
● Proven track record of managing, retaining, and growing customer relationships while ensuring high customer
satisfaction.
● Strong understanding of customer lifecycle management, customer engagement strategies, and support best
practices.
● Excellent verbal and written communication, interpersonal, and problem-solving skills.
● Ability to multitask, handle customer queries efficiently, and collaborate effectively with cross-functional teams.
Requirements (Must)
● Prior experience in customer support or inside sales (EdTech background preferred).
● Strong communication, multitasking, and interpersonal skills.
Click on Apply to know more.