MCUBE
Website:
mcube.com
Job details:
Location: Noida sector 62
Experience: 3-4 years
Working days: 5
Work from office
Responsibilities:
- Lead the Customer Success team to deliver exceptional client experiences.
- Develop and implement strategies to maximize customer retention, renewal, and satisfaction.
- Work closely with the Sales, Product, and Support teams to ensure a seamless post-sales experience.
- Analyze customer feedback and usage data to identify trends, risks, and opportunities for improvement.
- Mentor and develop team members to achieve both individual and organizational goals.
- Handle escalations and ensure timely resolution of critical customer issues.
- Drive upsell and cross-sell initiatives in collaboration with the Sales team.
- Maintain accurate records of customer interactions and account activities in CRM tools.
Skills & Qualification:
- Bachelor’s or Master’s degree in Business Administration, Marketing, or related field.
- 7–8 years of experience in Customer Success, Account Management, or Client Servicing, preferably in a SaaS or Cloud Telephony environment.
- Proven track record of leading customer success teams and achieving retention targets.
- Strong analytical, problem-solving, and communication skills.
- Experience in client relationship management and handling enterprise customers.
- Familiarity with CRM platforms like Salesforce, HubSpot, or Zoho.
- Customer-focused mindset with a passion for delivering measurable results.
Interested candidate please share the CV to baishalee.sahu@mcube.com
Click on Apply to know more.