NowPurchase
Website:
nowpurchase.com
Job details:
Company Vision
NowPurchase is transforming the $140B Metal Manufacturing industry. The metal industry forms the backbone of the economy and the fundamental block of the physical world—be it transportation, construction, or machinery. NowPurchase is a rich, digital marketplace where metal manufacturers (foundries + steel plants) can procure high-quality raw materials (scrap, pig iron, ferroalloys, additives, nodularisers) in a trusted manner.
Our technology enables manufacturers to optimize processes, ensuring higher productivity and resilience. We currently serve 250+ factories nationwide and are expanding rapidly across India.
Job Description
Position: Customer Success Executive
Experience: 1–3 Years
Location: Kolkata & Pune
Qualification: Bachelor’s degree in engineering, Business, or related field
Working Type: Office
Role Description
We are hiring Customer Success Executives to manage customer relationships post go-live—focusing on adoption, renewals, and upsell opportunities. They will act as the primary point of contact for customers, ensuring business value realization while contributing to account expansion.
Key Responsibilities
- Onboarding & Adoption
- Own implementation of the software at the factory
- Support go-live transitions and workflow alignment
- Conduct training across plant teams
- Drive consistent product adoption and best practices
- Customer Engagement, Renewals & Growth
- Manage customer relationships end-to-end
- Own renewals and retention targets
- Drive upsell/cross-sell opportunities
- Demonstrate ROI and business impact
- Monitoring & Retention
- Track adoption, usage, and customer health
- Identify churn risks and take corrective actions
- Enable customers to become self-sufficient
- Cross-Functional Collaboration
- Work with Sales & Product teams
- Share customer insights for product improvement
What The Role Looks Like
- Engage with customers through calls, training sessions, and site visits
- Drive product adoption by guiding teams on best practices
- Monitor customer health, usage trends, and identify adoption gaps
- Proactively resolve issues and reduce dependency on support
- Manage customer relationships end-to-end
- Own renewals and ensure timely retention of accounts
- Identify and drive upsell/cross-sell opportunities
- Collaborate with Sales & Product teams
- Track progress and ensure customer outcomes are met
Desired Attributes
- 1–3 years in Customer Success / Account Management (B2B SaaS preferred)
- Bachelor’s degree in Engineering, Business, or related field
- Experience in onboarding, training, and adoption
- Exposure to renewals, upselling, or account growth
- Strong communication and stakeholder management skills
- Willingness to travel to customer sites
- Familiarity with CRM or customer analytics tools
- Experience managing multiple or enterprise accounts
Compensation & Benefits
Compensation: As per industry standards
Accidental Insurance
Leave Policy: As per company norms
Hiring Process
- Screening & HR Discussion
- Interview with Hiring Managers
- Mettl Assessment
- Final Interview Round
- Offer Rollout & Feedback
Click on Apply to know more.