Vital20 Communications
Website:
vital20communications.com
Job details:
Customer Success Executive – Client Support & Engagement
📍 Location: Ahmedabad, Gujarat
🏢 Work Mode: On-site
💼 Employment Type: Full-time
🎓 Experience: 6+ months preferred
Company: ChatterPillar — an in-house business vertical of Vital20 Communications
ChatterPillar (
in-house business vertical of Vital20 Communications)
ChatterPillar is a WhatsApp Business communication and marketing platform that helps businesses connect with their customers through the official WhatsApp Business Platform powered by Meta.
Businesses use ChatterPillar for customer communication, marketing campaigns, promotions, updates and customer engagement.
We currently work with 200+ businesses and are building toward our next milestone of 1,000+ active businesses.
About the Role
We are looking for a Customer Success Executive who enjoys talking to people, helping customers and learning new technology.
Your main responsibility will be to speak with customers, understand their requirements, help them use ChatterPillar and make sure they have a good experience with the platform.
This is a hands-on, customer-facing role. You will regularly communicate with customers through phone calls and WhatsApp.
You will also follow up with customers, help them with campaigns, monitor their usage, support renewals and identify opportunities where we can help them get more value from ChatterPillar.
Freshers are welcome. Previous experience in SaaS or WhatsApp Business is not required. We will train you on the product.
What matters most to us is good communication, basic computer skills, confidence on calls and a willingness to learn.
What You'll DoCustomer Support
- Speak with customers over phone, WhatsApp and other support channels.
- Understand customer questions and provide helpful solutions.
- Help customers understand and use ChatterPillar.
- Assist with basic platform and campaign-related queries.
- Coordinate with the technical team when an issue requires escalation.
- Follow up with customers until their issue is resolved.
Customer Follow-up & Engagement
- Regularly follow up with existing customers.
- Contact customers who are inactive or not using the platform regularly.
- Understand why they are not running campaigns.
- Help customers identify useful WhatsApp campaign opportunities.
- Suggest relevant campaign ideas based on their business.
- Collect customer feedback and share important insights with the team.
Customer Usage, Credits & Renewals
- Keep track of customer usage and credit requirements.
- Contact customers when they may need additional messaging credits.
- Explain relevant credit packages and offers.
- Follow up with customers regarding upcoming renewals.
- Maintain good relationships with existing customers.
- Identify customers who need additional attention or support.
What We're Looking For
We are looking for someone who:
- Communicates clearly and confidently.
- Is comfortable speaking with customers on the phone.
- Has basic computer knowledge.
- Is comfortable using WhatsApp, email and common computer applications.
- Has good English and Hindi communication skills.
- Is willing to learn new software and technology.
- Has a positive and helpful attitude.
- Can follow up consistently with customers.
- Takes responsibility for completing tasks.
- Has a problem-solving mindset.
Gujarati communication skills will be an advantage.
Freshers Are Welcome
If you are a fresher with:
- Good communication skills
- Basic computer knowledge
- Confidence to speak with customers
- A willingness to learn
- A positive attitude
we encourage you to apply.
Previous experience in customer support, customer success, sales, account management or SaaS is an advantage, but not mandatory.
What You'll Learn
You will get practical experience in:
- Customer Success
- Customer Support
- Client Communication
- SaaS
- WhatsApp Business
- Digital Marketing
- Customer Engagement
- Account Management
- Customer Retention
- Renewals
What Makes Someone Successful in This Role?
We don't expect you to know everything when you join.
We will train you on the product.
What we need from you is the ability to listen, communicate, learn, follow up and take ownership.
If a customer has a problem, we want someone who thinks:
“Let me understand the problem and see how I can help.”rather than simply passing the problem to someone else.
Career Growth
Customer Success Executive → Senior Customer Success Executive → Customer Success Lead → Customer Success Manager
As you gain experience and take ownership of customers, your responsibilities and career opportunities will grow with the business.
Why Join ChatterPillar?
- Work in a growing SaaS business.
- Work directly with businesses and business owners.
- Learn WhatsApp Business and conversational marketing.
- Develop strong customer communication skills.
- Build experience in Customer Success and Account Management.
- Learn how technology, marketing and customer relationships come together.
- Be part of our journey from 200+ to 1,000+ active businesses.
Compensation
Compensation will be discussed based on skills, experience and suitability for the role.
Ready to Join?
If you are a good communicator, comfortable speaking with customers, have basic computer skills and are eager to learn, we'd like to hear from you.
Click on Apply to know more.
