TargetBay
Website:
targetbay.com
Job details:
Customer Success Manager
Experience: 7+ Years
Location: Perungudi, Chennai
Shift: US (EST)
Role Overview
We are seeking an experienced and strategic Customer Success professional to manage and grow key client relationships. The ideal candidate will have a strong background in SaaS-based customer success, with a proven ability to drive customer retention, adoption, and revenue growth. This role requires a proactive approach, excellent stakeholder management skills, and the ability to deliver measurable business outcomes for clients.
Key Responsibilities
Own and manage the end-to-end relationship with assigned clients, including:
- Onboarding and implementation
- Driving product adoption and engagement
- Ensuring customer retention and satisfaction
Identifying and executing upsell and cross-sell opportunities
Serve as a trusted advisor to clients by understanding their business goals and aligning TargetBay solutions to meet their objectives
Proactively identify opportunities for optimization and value enhancement across client accounts
Act as the primary point of contact for escalations, ensuring timely and effective resolution
Collaborate with cross-functional teams (Product, Marketing, Sales, and Support) to deliver a seamless customer experience
Monitor customer health metrics and provide regular updates to leadership, including:
- High-risk accounts
- Growth and upsell opportunities
Develop and execute strategies to strengthen long-term partnerships and expand business relationships
Drive customer advocacy, including case studies, testimonials, and referrals
Required Skills & Qualifications
7+ years of experience in Customer Success, Account Management, or Client Relationship Management, preferably in a SaaS environment
Proven track record of managing enterprise or high-value accounts with strong retention and revenue growth outcomes
Excellent communication, presentation, and interpersonal skills
Strong analytical mindset with the ability to interpret data and make strategic decisions
Highly organized with the ability to manage multiple stakeholders in a dynamic, fast-paced environment
Experience working with US-based clients (Mandatory)
Willingness to work in US EST shift (Mandatory)
Proficiency in Microsoft Excel and MS Office tools (Mandatory)
Click on Apply to know more.