Customer Success Consultant

MTAP Technologies

Website: mtap.in
Job details:

About Us:

MTAP Technologies is a SaaS company automating transportation. MTAP uses the principles of IoT to provide a secure, centralized platform that automatically tracks and manages a varied range of transportation requests for employee and school transportation. MTAP is focused on passenger safety and helps in reducing cost and travel time.

Roles & Responsibilities:

• Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners

• Act as a single point of contact for all client queries.

• Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales, and other functional groups.

• Managing the entire show of Account Management and supporting clients.

• Owning the long-term as well as the short-term growth strategy of the account(s).

• Participate in internal planning activities to develop schedules and align resources for projects and support activities.

• Showcasing a consulting mindset by acting as a solution provider rather than an order taker.

• Respond to queries from potential and existing customers, communicate Safetrax's value proposition, and negotiate deals successfully.

• Understand client needs and address within defined TAT

Knowledge & Experience:

• Bachelor's degree and demonstrated prior Account/Service Management experience.

• 2-5 years of experience with Software Products.

• Strong written and oral communication skills.

• Strong Microsoft Office skills (Excel, PowerPoint )

• Hands-on experience with Product Implementation & support is a must

• Understand technical risks and supportability parameters

• Strong decision-making skills.

• The ability to farm the account through relationship management.

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