About the role
Got a job interview for a new customer success manager role? We've got the ultimate interview preparation with tried-and-tested questions and answers.
It's time to become the CS superhero you were born to be. 🦸
If you're preparing for a customer success manager (CSM) interview – whether you're an applicant or a hiring manager – this comprehensive guide will provide valuable insights into the key questions you might encounter or should ask.
This article covers 25 essential CSM interview questions, each accompanied by:
The aim of the interview question
Key skills being assessed
An example answer
These questions aim to cover the various facets of customer success, including relationship management, onboarding processes, strategic initiatives, problem-solving, leadership, and personal development.
About the company
The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.