University Living
Website:
universityliving.com
Job details:
Company Description
University Living is a global student housing marketplace offering over 2 million beds across 65,000 properties in education hubs such as the UK, USA, Canada, Europe, Australia, and more. The platform supports students in finding and booking affordable accommodations based on their preferences and budgets, serving more than 2 million students from 1,000 universities in just six years. Founded in 2015, the company has received numerous accolades, including the Economic Times' Power of Ideas and Business World's Best Edutech Solution for Higher Education in 2022. In addition to accommodations, University Living provides value-added services and a SaaS-based Property Management System for partners. Recognized as a top startup by industry leaders, University Living has been featured in notable publications such as Business Standard, India Today, and The Financial Express.
Key Responsibilities:
⚫ Pre-Sales Support: Address inquiries from prospective students and their families, provide information on accommodation options, and assist with the booking process to facilitate smooth transitions into our properties.
⚫ Post-Sales Assistance: Manage ongoing customer support for current residents, resolving issues related to leases, payments, and accommodation conditions while ensuring high levels of satisfaction.
⚫ Escalation Management: Handle and resolve escalated issues and complaints professionally and efficiently, coordinating with relevant teams to provide timely solutions.
⚫ Customer Query Resolution: Respond to and resolve customer queries related to our services, policies, and procedures, maintaining detailed records and ensuring clarity and accuracy in communications.
⚫ Operational Support: Collaborate with sales and operations teams to streamline processes, identify recurring issues, and contribute to enhancing the overall customer experience.
Requirements:
- Proven experience in a customer support or similar role, preferably in an international market.
- Strong communication skills, both written and verbal.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Empathetic and patient approach to customer interactions.
- Proficiency in CRM software and Microsoft Office
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