Predis.ai
Website:
predis.ai
Job details:
TLDR
Type: Remote
Experience - 3+ Years
Job Description - Engage with customers, understand their needs, advise them, and solve their problems. Serve as a key intermediary between our customers and the Product/Engineering teams.
The night shift will be scheduled between 5 pm and 2.30 am.
Fill this to apply - https://forms.gle/SdCTGRKg3tbtJjmt9
Who are we?
Founded by a 2X Entrepreneur and 2 IIT-R graduates, We are a Generative AI SaaS Product that is changing how SMBs and Social media marketers create content for their Social Media Platforms. Our AI makes Ready-to-use Social media posts down to the Images, Carousel, and Videos from 1-liner text input, or a Shopify/E-Com product.
We are used by >100,000 users every month with the bulk of our customers being global. We are Angel-funded (by one of the most respected VCs in India).
What You'll Be Doing
- Engage with customers, understand their needs, advise them, and solve their problems.
- Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Answering pre-sales questions of potential customers, following up with them, and helping in onboarding.
- Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
- Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.
Qualifications
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Experience working in customer service or related fields
- Bachelor's degree in Business, Marketing, Engineering or a related field
- Minimum 3 years of experience in a night shift customer support role
Click on Apply to know more.