Customer Success Associate for E-Commerce (Voice Process) For Jaipur location - ( Job ID - 23089)

EducoHire

Location: Jaipur, Rajasthan, India
Job type: Internship

Required skills

communication skills
CRM
customer service
e-commerce

About the role

EducoHire

Website: educohire.com
Job details:
Job Description: Customer Success Associate - US

Position: Customer Success Associate - US (E-Commerce)

Qualification: Graduation Not Required (any stream)

Languages Required:

Mandatory: English

Experience: Freshers & Experienced candidates can apply

Preference: Candidates with experience in international BPO customer service experience.

Joining:Immediate joining/ within 48 hours of selection.

Requirements

Key Responsibilities:

Handle inbound customer queries for US-based e-commerce accounts.
Resolve issues related to orders,deliveries,returns,and refunds efficiently.
Ensure high customer satisfaction by maintaining quality standards and accurate CRM documentation.
Willing to work in rotational shifts (US time zone).

Requirements:

Excellent English communication skills
Comfortable working in rotational shifts(US Process)

Additional Skills:

Strong problem-solving and customer handling skills.
Ability to multitask in a fast-paced environment.

Benefits

Salary-₹28,000 CTC (for freshers) to ₹34,000 CTC (for experienced - depending upon total experience and last drawn salary)

Shift-Rotational Shift (Day shift for females until 8 PM; Rotational for males) 6 days of working

Accommodation provided for outstation ( 5 days of guest house stay)

Click on Apply to know more.

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