zeko ai
Website:
zeko.ai
Job details:
Customer Success Associate
Location: Noida
Type: Full-time Opportunity
CTC: ₹4-5 LPA
Company Description
Zeko AI is an agentic SaaS platform, revolutionizing recruitment by providing smarter, faster, and more efficient ways to manage talent analytics. We’re leveraging AI to transform how businesses hire and operate. By joining us, you will be a part of a rapidly growing startup, where you’ll have the opportunity to learn, grow, and make a significant impact from day one.
Role Description
We're looking for a Customer Success Associate to join our Success team and own a portfolio of client accounts. This role is for someone who genuinely cares about clients, communicates clearly, and wants to grow in a fast-moving AI startup environment. Right attitude matters more than years of experience.
Key Responsibilities
- Act as the primary point of contact for enterprise client accounts, ensuring smooth onboarding, adoption, and ongoing support.
- Build and maintain strong relationships with clients, understanding their needs and proactively offering tailored solutions.
- Resolve client queries, address concerns, and ensure clients are maximizing the use of Zeko AI’s products.
- Guide clients in leveraging Zeko AI’s platform effectively to meet their business objectives and improve recruitment processes.
- Collaborate with product, tech, and operations teams to identify and implement optimizations in client workflows.
- Gather and analyze client feedback to contribute to product improvements and recommend enhancements.
Requirements
- 0–2 years of experience in customer success, account management, or client servicing.
- Strong organizational skills, with the ability to handle multiple clients and tasks simultaneously.
- Proficiency in Google Suite and MS Office.
- Comfortable working from the Noida office.
Click on Apply to know more.