zackriya solutions
Website:
zackriya.com
Job details:
Customer Success Executive (Junior) - Meetily (https://meetily.ai/)
Location: Trivandrum (preferred)
Type: Full-time
## About the Role
We're looking for a junior Customer Success Executive to be the friendly face of Meetily. You'll help our customers get the most out of our AI meeting assistant by responding to their questions, resolving concerns, and ensuring they have a great experience.
## Responsibilities
- Respond to customer emails and WhatsApp messages promptly and professionally
- Handle customer calls to address queries and concerns
- Troubleshoot basic technical issues (browser settings, mic permissions, app usage, etc.)
- Guide customers on using Meetily effectively
- Create and maintain FAQs, help articles, and support documentation
- Work closely with the founding team to improve customer experience
- Identify common customer issues and suggest product improvements
## Skills & Qualifications
- Strong written and verbal communication in English
- Professional email, chat, and phone etiquette
- Empathetic and patient when handling customer concerns
- Comfortable using AI tools and willing to learn new technology
- Basic technical aptitude for troubleshooting
- Quick learner with a growth mindset
- Prior customer support experience is a plus, but not required
## What We Offer
- Opportunity to work directly with founders at an early-stage startup
- Learn about AI products and the SaaS industry
- Room to grow as the company scales
Click on Apply to know more.