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WorkBuddyHR is an emerging HRMS platform built for startups and growing companies, focused on simplifying day-to-day HR operations through automation and actionable insights.
About the RoleWe are looking for a Customer Success Associate who will take complete ownership of the customer lifecycle—from onboarding to retention. This role is critical in ensuring customers achieve value from the product while building long-term relationships.
Key Responsibilities1. Customer Onboarding
- Guide new clients through the onboarding process
- Ensure smooth product setup and initial configuration
- Conduct training sessions and product walkthroughs
- Drive faster time-to-value for customers
2. Customer Engagement & Support
- Act as the primary point of contact for assigned clients
- Understand customer requirements and provide solutions
- Resolve queries and coordinate with internal teams when needed
- Maintain regular check-ins to ensure customer satisfaction
3. Adoption & Usage
- Monitor product usage and identify gaps
- Proactively suggest best practices to improve adoption
- Ensure customers are utilizing key features effectively
4. Relationship Management
- Build strong, long-term relationships with customers
- Act as a trusted advisor for HR/process-related queries (if HRMS)
- Gather continuous feedback and share with product teams
5. Retention & Growth
- Identify risks early and take corrective actions
- Work on reducing churn and improving customer retention
- Identify opportunities for upselling or expansion
6. Renewals Management
- Own the renewal process end-to-end
- Ensure timely contract renewals
- Coordinate with sales/finance teams for closure
Key Requirements- 0–3 years of experience in Customer Success / Account Management / Client Handling
- Strong communication and interpersonal skills
- Problem-solving mindset with a proactive approach
- Ability to manage multiple clients simultaneously
- Basic understanding of SaaS products (HRMS experience is a plus)
What We’re Looking For- High ownership mindset
- Ability to handle end-to-end customer lifecycle independently
- Strong follow-up and relationship-building skills
- Comfort working in a fast-paced startup environment
Nice to Have- Experience in HR tech / SaaS products
- Experience in onboarding or implementation roles
Work Setup- Early-stage start-up environment
- High ownership, high impact role
- Opportunity to grow into Customer Success Manager role
NOTE:
“This is an early-stage role with an initial ESOP-based structure for the first 2–3 months. A fixed salary will be introduced post this phase as we move towards revenue/funding.”
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