Wooqer
Website:
wooqer.com
Job details:
Experience & qualifications
- 2-4 years in customer success, account management, or client servicing
- SaaS experience preferred; retail or field ops exposure is a bonus
- Comfortable owning renewals conversations independently
- Graduate degree in business, engineering, or related field
Core responsibilities
- Manage a book of 40–50 accounts depending on account complexity and ARR with a mix of named and small accounts
- Conduct regular health checks and business reviews (monthly / quarterly)
- Track adoption metrics - DAU/MAU, task completion rates, WorkApp usage
- Identify and flag churn risk early; build save plans in coordination with CS Manager
- Identify growth opportunities with the client and work with the team to close them
- Manage day-to-day client communication across email, calls, and WhatsApp
- Log all interactions and maintain CRM hygiene
- Coordinate with Product and Support on escalations and feature requests
Skills required
- Strong relationship management - builds trust quickly with store ops and HQ contacts
- Clear communicator - can translate platform capability into business value language
- Organised and process-driven - manages multiple accounts without dropping balls
- Comfortable with data - reads adoption dashboards, prepares account snapshots
- Problem solver - doesn't wait for answers, finds them
Click on Apply to know more.