ShipGlobal.in
Website:
shipglobal.in
Job details:
Job Title: Customer Service Associate / Senior Customer Service Associate
Location: Mahipalpur, New Delhi
Company: ShipGlobal
About ShipGlobal
ShipGlobal is a technology-driven global logistics platform enabling seamless cross-
border shipping for D2C brands, SMEs, and enterprises. We provide end-to-end
international shipping solutions including customs clearance, tracking, warehousing,
and last-mile delivery across global markets.
Role Overview
The Customer Service Associate / Senior Associate will be responsible for handling
customer queries, shipment tracking, issue resolution, and ensuring a smooth post-
booking experience for ShipGlobal clients. This role plays a critical part in maintaining
customer satisfaction and operational excellence.
Key Responsibilities
• Handle inbound and outbound customer communication via email, calls, and
chat
• Track domestic and international shipments and provide timely updates to
customers
• Resolve customer issues related to delays, lost shipments, customs holds,
RTOs, and delivery exceptions
• Coordinate with internal teams (operations, warehouse, finance) and external
partners (carriers, customs agents)
• Log and manage customer cases in CRM/ticketing systems
• Ensure SLA adherence and timely closure of customer queries
• Support key accounts and escalation handling (for Senior Associate role)
• Prepare daily/weekly reports on tickets, performance, and resolution timelines
• Educate customers on ShipGlobal processes, documentation, and policies
Required Skills & Qualifications
• Graduate in any discipline
• 1–3 years of experience for Customer Service Associate
• Prior experience in logistics, courier, shipping, e-commerce, or supply chain
preferred
• Good understanding of international shipping, customs, and delivery workflows
is an advantage
• Strong verbal and written communication skills
• Ability to multitask and work in a fast-paced environment
• Proficiency in MS Excel, email tools, and CRM/ticketing systems
Key Competencies
• Customer-centric mindset
• Problem-solving and ownership
• Attention to detail
• Process and SLA orientation
• Team collaboration
What We Offer
• Competitive salary based on experience
• Performance-driven growth opportunities
• Exposure to international logistics operations
• Supportive and fast-growing startup culture
Click on Apply to know more.
