GAAQ CONSORTIUM
Website:
gaaq.in
Job details:
We’re looking for a Customer Success Associate who thrives in post-sales execution, structured
onboarding, and customer adoption.
In this role, you will support and own customer accounts post-sale working closely with Solutioning, Sales, Product, and Support teams to ensure customers successfully onboard, adopt the platform, and realize value early.
This role is ideal for someone who enjoys hands-on execution, customer interaction, and learning how
complex operational ERP’s is delivered, while developing into a full ownership Customer Success role
over time.
Key Responsibilities:
• Post-Sales Coordination: Support smooth handover from Sales and coordinate internal teams
to deliver successful customer onboarding and go-live.
• Implementation Oversight: Act as the central point of coordination between Solutioning,
Product, and Support teams to ensure timely and effective implementations.
• Client Onboarding & Enablement: Support role-based onboarding and show-and-tell sessions
to help customers understand and use the platform effectively.
• Product Adoption & Early Value: Drive early adoption by encouraging active usage and
helping customers realize value soon after go-live.
• Hypercare Ownership: Serve as the primary point of contact during the post go-live Hypercare
phase, ensuring quick issue resolution and stability.
• Relationship Management & Feedback: Build strong client relationships, capture feedback,
and collaborate cross-functionally to continuously improve the customer experience.
Desired qualifications include:
• 2–3 years of experience in Customer Success, Customer Onboarding, Implementation,
Technical Support, or similar B2B SaaS roles.
• Strong communication and Project Management skills and comfort working with customers.• Organized, detail-oriented, and comfortable managing multiple Projects.
• Exposure to CRM tools, ticketing systems, or CS platforms is a plus.
Ability to understand operational workflows, Willingness to learn logistics, freight forwarding,
and operations-heavy SaaS.
We welcome candidates
• Who is Immediate Joining
• Female candidates returning to work after a career break are strongly encouraged to apply
We are an equal-opportunity employer and are committed to fostering diversity and inclusivity. We
do not discriminate based on race, religion, colour, gender, sexual orientation, age, marital status,
or disability status.
JOB SYNOPSIS:
• Job Role: Customer Success Executive
• Location: Bangalore
• Job Type: Ful-time, Permanent
• Experience: 2- 3 Years
• Industry Type: SaaS/ Software Product
- • Functional Area: Customer Success Management
Click on Apply to know more.