Collegedunia
Website:
collegedunia.com
Job details:
About This Job
Collegedunia
Location: Bhopal, Madhya Pradesh, India
Work Mode: On-site
Industry: IT Services and IT Consulting
Job Description
About your new company!!
Collegedunia is an education portal, matching students with the best colleges in India & abroad. We help in college research, exam prep tips, application process & also provide insights on-campus life. Launched in 2014, we are the highest ranked portal by Similar Web in education.
We have also been awarded as - Best Educational Portal- by IAMAI in 2017, and listed by TechinAsia as Top 100 Startups in Asia. Collegedunia is fueled by the energy of over a 1000 individuals having an average age around 25 years. The talent pool comprises data analysts, engineers, designers, writers,managers, marketers, which is increasing at 10% every month.
Collegedunia Sees fastest growth amongst peers- Report 92Cr Revenue in FY20-21 Featured in
LiveMint
https://www.livemint.com/brand-post/collegedunia-sees-fastest-growth-among-peers-reports-92-cr-revenue-in-fy2021-11627909879747.html
To Know More About Us
- https://www.linkedin.com/company/collegedunia
- https://www.techinasia.com/india-collegedunia-career-counseling
- https://www.thehindubusinessline.com/business-wire/collegedunia-bags-first-position-in-india-digital-awards-2017/article9538122.ece
Work Culture
- https://medium.com/life-at-collegedunia
We Are Looking For
Exciting times lie ahead! At Collegedunia, one of the leading educational portals, we are currently looking for a
talented individual to join our innovative and passionate team. We are looking for a proactive and
customer-focused Customer Success Executive (CSE) to manage user support, coordinate cross-functional
feedback, and contribute to inside sales initiatives. The ideal candidate should have excellent communication
skills, problem-solving ability, and experience handling customer interactions in a fast-paced environment.
Responsibilities And Duties
- Resolve user queries and support tickets efficiently through calls, emails, and chat support channels.
- Provide prompt assistance to users while ensuring a seamless customer experience and high satisfaction
levels.
- Coordinate with Product and Content teams by sharing user feedback, bugs, and improvement suggestions for
faster resolution.
- Track recurring issues and ensure proper follow-up until closure.
- Pitch platform features and premium subscription plans to active users and potential leads to drive
conversions.
- Maintain accurate records of customer interactions, feedback, and sales updates in internal systems.
- Collaborate with cross-functional teams to improve user engagement, retention, and overall service quality.
Our Wish Your Skills
- 1+ years of experience in Customer Success, Account Management, Customer Experience, Inside Sales, or Client Servicing roles.
- Proven track record of managing, retaining, and growing customer relationships while ensuring high customer
satisfaction.
- Strong understanding of customer lifecycle management, customer engagement strategies, and support best
practices.
- Excellent verbal and written communication, interpersonal, and problem-solving skills.
- Ability to multitask, handle customer queries efficiently, and collaborate effectively with cross-functional teams.
Requirements (Must)
- Prior experience in customer support or inside sales (EdTech background preferred).
- Strong communication, multitasking, and interpersonal skills.
Click on Apply to know more.