Benki Brewing Tools
Website:
benkibrewingtools.com
Job details:
Company Description
Benki Brewing Tools is a specialty coffee equipment company based in India, dedicated to empowering coffee enthusiasts, professionals, and businesses with premium tools for crafting exceptional coffee experiences. Our curated selection features high-quality brewers, grinders, and accessories from world-renowned brands, ensuring precision and excellence for every brewing method. Committed to customer satisfaction, our expert team provides personalized guidance to help customers find the right tools for their needs.
Role Description
This is a full-time Customer Success Associate role at Benki Brewing Tools in Bengaluru. As a Customer Success Associate, you will be responsible for customer engagement, support, satisfaction, and retention. Your day-to-day tasks will involve providing excellent customer service, addressing customer inquiries and concerns, ensuring customer satisfaction, and actively contributing to customer retention efforts.
Key Responsibilities:
- Present, promote and sell products/services using solid arguments to existing and prospective customers.
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
- Establish, develop and maintain positive business and customer relationships.
- Reach out to customer leads through cold calling.
- Expedite the resolution of customer problems and complaints to maximize satisfaction.
- Achieve agreed upon sales targets and outcomes within schedule.
- Coordinate sales effort with team members and other departments.
- Analyse the territory / market's potential, track sales and status report.
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Keep abreast of best practices and promotional trends.
- Continuously improve through feedback.
- Location - Delhi, New Delhi.
Qualifications
- Customer engagement, support, satisfaction, and retention skills
- Analytical skills to assess customer needs and provide relevant solutions
- Excellent communication and interpersonal skills
- Problem-solving and decision-making abilities
- Attention to detail and organizational skills
- Ability to work well in a team and collaborate effectively
- Prior experience in customer service or related field
- A passion for coffee and knowledge of specialty coffee brewing is a plus
Click on Apply to know more.