Career Building School
Website:
careerbuildingschool.com
Job details:
We're Hiring: Customer Success & Community Manager (Full-Time | Remote)
Are you passionate about helping people, building relationships, and creating exceptional customer experiences?
We are looking for a Customer Success & Community Manager to join our growing team and support coaches, consultants, trainers, experts, and entrepreneurs on their journey to building successful digital coaching businesses.
About Us
We are a fast-growing Digital Coaching & Business Implementation company dedicated to helping knowledge professionals build profitable online businesses through proven systems, automation, implementation, and community-driven support.
Our mission is simple:
Help more experts create greater impact while building sustainable businesses.
Your Key Responsibilities
As a Customer Success & Community Manager, you will:
• Follow up with prospective and existing customers through phone calls.
• Manage WhatsApp Communities and Groups professionally.
• Guide members throughout their learning journey.
• Respond to customer queries with empathy and professionalism.
• Maintain accurate CRM records after every interaction.
• Ensure timely follow-ups with leads and existing members.
• Coordinate Zoom sessions, onboarding, and community activities.
• Understand customer needs and recommend suitable programs.
• Keep community engagement active and positive.
• Submit daily activity and performance reports.
Skills We're Looking For
• Excellent verbal communication in Hindi.
• Basic English communication skills.
• Confidence in making customer calls and follow-ups.
• Strong listening and relationship-building abilities.
• Good computer and internet skills.
• Comfortable using Google Sheets, Zoom, WhatsApp Web, CRM software, and AI tools.
• Highly organized with strong attention to detail.
• Positive attitude and willingness to learn.
Preferred Qualifications
• Experience in Customer Support, Customer Success, Community Management, Telecalling, Counselling, or Sales.
• Graduate in any discipline.
• MBA/BBA is a plus but not mandatory.
You'll Be a Great Fit If You
• Take ownership of your work.
• Learn quickly and adapt fast.
• Are proactive rather than reactive.
• Communicate professionally.
• Can work independently with minimal supervision.
• Enjoy helping people succeed.
• Are comfortable making 40–50 customer calls per day.
Work Details
Location: Remote (Work From Home)
Employment Type: Full-Time
Flexible working hours based on customer requirements.
Daily participation in internal training sessions and team meetings.
Compensation & Growth
• Fixed salary during probation.
• Performance-based salary growth.
• Attractive monthly performance incentives.
• Clear long-term career growth opportunities.
Hiring Process
- Application Screening
- Practical Assessment
- Video Interview
- Paid Trial Period
- Final Selection
Before You Apply
Please apply only if you:
• Have researched our company.
• Enjoy customer communication and relationship building.
• Are comfortable with calling, follow-ups, and community management.
• Are looking for a long-term career opportunity with a growing organization.
If you love helping people succeed and want to build your career with a high-performance team, we'd love to hear from you.
- Please Note: Shortlisted candidates will be required to complete a practical assessment before the interview. Applications from candidates who have not researched our company will not be considered.
Click on Apply to know more.