UTM.io
Website:
utm.io
Job details:
Cvent is an exciting, fast-growing tech company providing industry-leading software to event professionals around the world — from online event registration and venue selection to mobile apps, email marketing, and more.
We’re hiring a Customer Success Advisor – Enterprise at Cvent.
If you’re passionate about partnering with global and Fortune 500 clients, driving product adoption, and helping customers build long-term success strategies, this could be a great fit.
What will you be doing?
- Global and/or Fortune 500 level client account oversight
- Monitor user adoption and system usage, and recommend strategies to increase usage/adoption
- Maintain a strong advisory relationship with key client contacts in positions that can significantly impact adoption
- Monitor user compliance and recommend strategies to increase usage/compliance
- Create and maintain an annual success plan to help clients advance adoption, strategic meeting management, and program maturity
- Conduct success reviews to gauge progress, identify areas for improvement, gather and maintain key client metrics to achieve client/company objectives
- Contribute towards new account implementation or guide onboarding as the primary success owner
- Provide consultation on business processes and best practices as they relate to enterprise meeting management technology and event sourcing
- Demonstrate detailed product knowledge and gather client requirements for future product releases
- Document, route, and track feature requests, and provide the client with updates quarterly
- Cultivate new business opportunities by asking questions, mining opportunities presented, and sharing findings with sales
- Produce client deliverables such as communications plans, SOPs, strategic account plans, etc.
- Design, coordinate, and in some cases, conduct user training programs
- Manage activities and liaise between the client and the various departments within Cvent, including Technology, Sales, Client Services, and Marketing
- Contribute to internal departmental process documentation
What will you need for this position?
- Bachelor’s degree or equivalent professional industry working experience strongly preferred. An advanced degree a plus
- 2-7 years of work experience in a Customer Success role
- Experience working in Fortune 500 corporation, travel, hospitality, software, or other high-tech industry is a plus
- Prior use of online registration and booking tools is preferred
- Excel at developing client relationships
- Ability to work independently and manage multiple projects simultaneously
- Ability to communicate effectively with clients and internal team members
- Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
- Prior use of products such as Salesforce.com and WebEx is a plus
Disclaimer: Beware of Recruitment Scams – Legitimate Cvent recruiting communications will always come from an official ‘name@cvent.com’ email. We never request any payments or ask for sensitive personal or financial information via chat or social media platforms. For more information, please visit: https://www.cvent.com/en/notice-recruitment-fraud
Click on Apply to know more.