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Digital Relationship Manager | Banking Operations | Customer Support | Inbound ProcessCompany Description
Traguin is a fast-growing customer-centric organization committed to delivering exceptional customer experiences across the Banking and Financial Services (BFSI) sector. We believe in building meaningful customer relationships through professionalism, trust, innovation, and service excellence.
Our people are our greatest strength. We foster a collaborative, inclusive, and growth-oriented work culture where employees receive continuous learning opportunities, structured training, and clear career progression. At Traguin, you'll work in a professional environment that values teamwork, integrity, and long-term career development.
Role Description
We are hiring Digital Relationship Managers for our Banking Operations team at our Ahmedabad/Gandhinagar office.
This is a full-time, on-site role focused on delivering exceptional customer service through inbound voice support. The role involves assisting banking customers and employees, resolving service-related queries, educating users on digital banking platforms, and guiding them through various banking services and learning modules.
This is NOT a sales role.
There are No Sales Targets, No Cold Calling, and No Field Work. The position is ideal for candidates who enjoy interacting with customers, solving problems, and building a long-term career in the Banking & Financial Services industry.
Key Responsibilities
• Handle inbound customer calls in a professional and courteous manner.
• Guide customers and banking employees on Digital Banking products, services, mobile banking, internet banking, and self-service channels.
• Assist users with banking learning and development (L&D) modules and digital training platforms.
• Resolve customer queries while ensuring high levels of customer satisfaction.
• Understand customer requirements and provide accurate information and suitable resolutions.
• Maintain accurate documentation of customer interactions using CRM and banking systems.
• Coordinate with internal teams to ensure timely issue resolution.
• Monitor recurring customer concerns and share process improvement suggestions.
• Adhere to banking compliance, quality, and operational guidelines.
• Deliver a seamless customer experience while maintaining service excellence.
Qualifications
• Bachelor's Degree in any discipline (Mandatory).
• Freshers with excellent communication skills are encouraged to apply.
• Previous experience in Banking, BFSI, Customer Service, Contact Centre, Voice Process, BPO, Financial Services, Customer Experience, Relationship Management, or Training Support will be an added advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer relationship skills.
• Analytical and problem-solving abilities.
• Good computer proficiency and familiarity with MS Office, CRM, or customer support systems.
• Ability to multitask in a fast-paced environment.
• Positive attitude with a willingness to learn and grow.
Language Requirements
Candidates should be fluent in English and any one of the following languages:
• Malayalam
• Marathi
• Bengali
• Kannada
• Telugu
Additional fluency in Hindi will be considered an advantage.
Compensation & Benefits
• Salary: ₹18,000 – ₹25,000 per month (Based on experience and communication skills)
• Weekly One Day Off
• Professional Corporate Work Environment
• Structured Training & Learning Programs
• Career Growth Opportunities
• Stable Full-Time Employment
• Employee Development & Upskilling
• Supportive Team Culture
• No Sales Targets
• Pure Inbound Banking Customer Service Role
Preferred Skills
Customer Service | Banking Operations | Digital Banking | Customer Relationship Management | Banking Support | Customer Experience | Voice Process | Inbound Calling | BFSI | CRM | Relationship Management | Communication Skills | Problem Solving | Customer Satisfaction | Banking Process | Contact Centre | Banking Associate | Banking Executive
Job Details
Location: Ahmedabad / Gandhinagar, Gujarat
Employment Type: Full-Time
Work Mode: On-site
Industry: Banking / Financial Services / BFSI / Customer Service
If you're passionate about delivering exceptional customer experiences and looking to build a rewarding career in the Banking & Financial Services industry, we'd love to hear from you.
How to Apply
Interested candidates are invited to apply through LinkedIn or share their updated resume directly with us.
For Applications & Queries:
Mrs. Nisha
📞 +91 84602 94903
📧 nisharanpara98@gmail.com
Mr. Abbhilash Pillai
Founder & Director – Traguin
📞 +91 76000 14160
📧 abbhilashrpillai@traguin.in
We look forward to welcoming passionate, customer-focused professionals who are ready to build a successful career in the Banking & Financial Services industry with Traguin.
- Apply now and become a part of Traguin's growing Banking Operations team.
Click on Apply to know more.