Customer Services Engineer
Barco
- Location
- Bengaluru, Karnataka, India
- Job type
- Full-time
Required skills
- account management
- communication skills
- CPQ
- forecasting
- product improvements
About the role
Barco
Website:
barco.com
Job details:
Job Description :-
Main Accountabilities
- Responsible for Creating Leads to Order & Order to Cash. Complete end to end Process for Lead to Order and Cash process via Service sales in the Region.
- Communicate customer timely on Annual Maintenance Programme for customer.
- Communicate customer timely on FFF Product of Installed Model so that customer can use the Installed Product at optimum level.
- Resolve Technical Query and Share Budgetary quotations on regular basis.
- Forecasting and Meeting Orders and Sales number.
- Handle Partner and trained them on further sales of Product and Service. Support them on closer of deals.
- Maintains customer relations via phone/e-mail, or available service tools, and performs customer visits on a regular basis to assess product/service satisfaction and to promote any new product ideas or current product improvements.
- Key account management through regular customer visits, sharing performance reports and follow up for open actions and conclude.
Education
Required Education, Experience And Competencies:
- Engineering Bachelor/ master’s Degree or higher, or equivalent through experience
Experience
Competencies (Must Have)
- Strong verbal and written English communication skills
- Strong analytical mindset and problem-solving skills
- Should have Knowledge of Service Sales
- Should have work with networking products.
Competencies (Good To Have)
- Experience in handling Product & Service trainings
- Prior experience in Sales/ Service Sales/Technical Job
- Prior Knowledge of SFDC/CPQ
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