ENSEMBLE
Website:
ensembleindia.com
Job details:
Job Description
Position Name: Customer Service Team Leader - Online
Location: Head Office in Kalaghoda
Experience : 4yrs online sales
Open to work in rotating shifts
"Only Local candidates apply"
About the RoleWe’re looking for a Customer Service Team Leader for our online team to drive exceptional customer experience, lead a high-performing team, and support sales growth through strong relationship management and service excellence.
What You’ll Do- Lead and coach the customer service team to meet service and sales targets
- Manage customer interactions across phone, email and chat.
- Oversee order processing, returns, refunds, and issue resolution
- Monitor failed/unconfirmed orders and improve conversion rates
- Build strong customer relationships to drive repeat business
- Identify upselling and cross-selling opportunities
- Handle escalations and ensure quick, effective resolutions
- Collaborate with internal teams and retail stores for seamless service
What We’re Looking For- 4 years of customer service experience (1+ year in a leadership role preferred)
- Strong communication and team management skills
- Customer-first mindset with problem-solving ability
- Good Excel/reporting skills
- Organized, detail-oriented, and able to multitask
ABOUT ENSEMBLE
Ensemble encapsulates precisely what it means…a collection of beautiful garments brought together. Ensemble has been a destination store for those in the know for over 35 years. Our DNA is not only made up of great fashion moments but also of many special occasions. To us clothes are not only for an occasion, they are an integral part of our lives. What makes us unique is our passion for championing and nurturing traditional Indian craftsmanship. From bringing the sari back into fashion, to reviving fabrics and embroidery techniques; Ensemble is committed to marrying India's rich heritage of incredible workmanship with an elegant contemporary aesthetic.
LINKS:
https://www.facebook.com/EnsembleIndia1987/
https://www.instagram.com/ensembleindia/
Click on Apply to know more.