Customer Service Support Manager
Galaxy Inc.
- Location
- Tamil Nadu, India
- Job type
- Full-time
About the role
Website:
Job details:
- Min 4 - 6 Yrs in Customer Relations or Support
- Have to Lead and Managing Teams
- To develop Customer Service Strategies
- To Analyse Customer Feedback
- Work with other departments (sales, marketing, product) to improve the overall customer experience and ensure alignment on customer-centric strategies.
- Should have good experience with tools like Freshdesk/Zoho Desk, and the ability to handle escalations, returns, delays, and customer dissatisfaction professionally.
- Strong Customer Service and Customer Support skills, with a focus on professionalism and empathy.
- Experience driving Customer Satisfaction through service quality, feedback management, and issue resolution.
- Analytical Skills to interpret support metrics, identify trends, and implement data-driven improvements.
- Handle escalated customer issues and ensure timely and effective resolution.
- Manage the customer service department budget effectively.
- Hindi Speaking is an Added Advantage
Note: Workdays: Monday to Saturday
Job Type: Full-time
Benefits:
- Leave encashment
- Paid sick time
- Provident Fund
Click on Apply to know more.
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