Website:
unofinity.in
Job details:
Company Description Unofinity Freight partners with clients to deliver reliable logistics solutions across air, ocean, road, and multimodal cargo transport. The company focuses on quality operations, competitive pricing, and accurate shipment documentation to support end-to-end, door-to-door delivery. Services include LCL consolidations, FCL, customs brokerage, warehousing, container handling, and tailor-made logistics solutions. Unofinity Freight is committed to compliance with cargo security mandates, offers cargo insurance at competitive rates, and leverages strong local market knowledge with global buying power to serve diverse customer needs.
Role Description The Customer Service Specialist is a full-time hybrid role based in Kolkata, with a mix of onsite work and some work-from-home flexibility. This role involves handling customer inquiries via phone, email, and online channels, providing timely updates on shipments, and resolving service issues related to freight, documentation, and delivery. The specialist will coordinate with operations, sales, and warehouse teams to ensure accurate information, smooth cargo movements, and a positive customer experience. Additional responsibilities include maintaining detailed records of interactions, monitoring customer satisfaction metrics, and proactively communicating solutions or alternatives when challenges arise. The role requires consistent adherence to company policies, service standards, and regulatory guidelines in all customer interactions.
Qualifications
- Strong customer-facing skills, including Customer Support and Customer Service capabilities.
- Ability to enhance Customer Satisfaction and maintain a high-quality Customer Experience.
- Professional Phone Etiquette and clear, confident communication across channels.
- Excellent verbal and written communication skills in English; knowledge of local languages is an advantage.
- Basic understanding of logistics or freight operations, or willingness to learn quickly.
- Proficiency with common office software and customer service tools (e.g., CRM systems, email platforms).
- Strong problem-solving abilities, attention to detail, and ability to manage multiple tasks in a fast-paced environment.
- Ability to work effectively in a hybrid setup in Kolkata, collaborating both onsite and remotely.
- Prior experience in customer service or support roles; experience in logistics or transportation is a plus.
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