Website:
sunlifemeditech.com
Job details:
Role Overview
Provide excellent customer support by managing client queries, resolving issues, and ensuring a smooth customer experience across hospital and healthcare accounts. The role focuses on order coordination, complaint resolution, and maintaining strong client relationships.
Key Responsibilities
• Handle customer queries, complaints, and service requests efficiently
• Coordinate with sales, warehouse, and operations teams for issue resolution
• Track orders, deliveries, and client requirements
• Ensure timely follow-up and smooth customer communication
• Resolve escalations and maintain high customer satisfaction
• Maintain records of customer interactions and service issues
• Support key hospital and institutional clients with service-related requirements
• Identify opportunities to improve customer experience and service processes
Skills
• Customer service & relationship management
• Communication & problem-solving
• Coordination & follow-up
• Attention to detail
• Patience and service-oriented approach
Additional Requirements
• Ability to work in a fast-paced environment
• Strong customer-first mindset
Click on Apply to know more.