Customer Service Specialist
Dipitr
- Location
- India
- Job type
- Full-time
Required skills
- communication skills
- customer service
- e-commerce
- Zendesk
About the role
Website:
getstrack.us
Job details:
What You Will Be Doing
- 1-3 years of experience in customer service role handling customer queries
- Respond to customers via chat, email, or phone in a professional and friendly manner.
- Identify and assess customers’ needs to achieve high levels of satisfaction
- Handle inquiries related to product information, order tracking, returns, and account concerns
- Handle customer complaints, provide appropriate solutions and alternatives within defined timelines, and follow up to ensure resolution
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage and support customers
- Provide accurate product and service information while resolving customer concerns
- Stay informed on product updates and support practices to ensure a consistent customer experience
- Excellent written and spoken English communication skills (American accent is preferred)
- At least 1 year of online/remote customer service experience (especially in e-commerce or remote support)
- Experience with platforms like Zendesk, Gorgias, or Shopify is a plus or an advantage
- Comfortable working independently and handling multiple conversations at once
- Empathetic, patient, and reliable when addressing customer concerns
- Team-oriented with a strong work ethic and attention to detail
- Willingness to work in night shifts (6 days working)
Click on Apply to know more.
This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.
